Comparison

Qualtrics XM vs Intertek Inview

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qualtrics XM

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

Highlights
  • Real-time experience monitoring
  • Role-based dashboards
  • Ticket management
  • Real-time notifications
  • Customer response analysis
  • Advanced analytics
Features
Read full description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

About

Intertek Inview

This business application offers real-time operational visibility through advanced technology and industry expertise. It provides remote access to operations, processes, and inspections globally.

Highlights
  • Real-time operational visibility
  • Virtual assurance solution
  • Industry expertise integration
  • Remote access to operations
  • Process and inspection monitoring
Features
Read full description

Intertek's virtual assurance solution, Inview brings state of the art technology and industry expertise together to provide real-time visibility into your operations, processes, and inspections no matter where you do business

Screenshots

Qualtrics XM4 screens
Intertek Inview4 screens

Verdict

The call

The clearest difference is rating: Qualtrics XM at 4.7 against Intertek Inview's 3.0. Qualtrics XM also leads on ratings volume (1.8K vs 4) and update cadence (monthly vs every 5 months). Intertek Inview's advantage is iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Qualtrics XM holds the better App Store score, 4.7 against 3.0. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.8K ratings behind it against 4, so its average is the more settled of the two.

UpkeepUpdate frequency

Qualtrics XM ships an update monthly, Intertek Inview every 5 months. The most recent releases landed on October 20, 2026 and October 9, 2026 respectively.

Scorecard4 real differences · 6 level
Qualtrics XM versus Intertek Inview: the parameters behind the verdict, then further details
ParameterQualtrics XMIntertek Inview
PriceFreeFree
Rating4.7 (1.8K ratings) — better3.0 (4 ratings)
Positive reviews32.8% of reviews—
Number of ratings1.8K — better4
Update frequencyMonthly — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.014.0 — better
Further details — not scored
Size40 MB25 MB
Age rating17+4+
DeveloperQualtrics, LLCIntertek

Customer experience

Qualtrics XM

All ratings1,785 ratings
Positive93.3%
Neutral1.5%
Negative5.2%
Written reviews61 reviews
Positive32.8%
Neutral6.6%
Negative60.7%

Intertek Inview

All ratings4 ratings
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

Qualtrics XM

Reported bugs

3 issues
  • Crashes when selecting government option
  • Dropdown options not visible
  • Metrics not loading properly

Requested features

6 requests
  • Up-to-date data
  • Landscape view for mobile
  • Individual logins
  • More dashboard features
  • Screenshot functionality
Show 1 more
  • Improved performance

Intertek Inview

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Qualtrics XM

No in-app purchases

None

Intertek Inview

No in-app purchases

Questions

Is Qualtrics XM free?
Qualtrics XM is free to download, with no in-app purchases.
Is Intertek Inview free?
Intertek Inview is free to download, with no in-app purchases.
Which has better reviews, Qualtrics XM or Intertek Inview?
Qualtrics XM is rated higher. Qualtrics XM averages 4.7 out of 5 from 1.8K ratings, while Intertek Inview averages 3.0 from 4 ratings.
Do Qualtrics XM or Intertek Inview have ads?
Neither Qualtrics XM nor Intertek Inview shows ads.
Which is updated more often, Qualtrics XM or Intertek Inview?
Qualtrics XM ships an update monthly, and Intertek Inview every 5 months. Most recently, Qualtrics XM was updated on October 20, 2026 and Intertek Inview on October 9, 2026.

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