Comparison

Qualtrics XM vs Expressway Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qualtrics XM

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

Highlights
  • Real-time experience monitoring
  • Role-based dashboards
  • Ticket management
  • Real-time notifications
  • Customer response analysis
  • Advanced analytics
Features
Read full description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

About

Expressway Mobile

Manage restaurant inventory, staff schedules, and performance analytics from your mobile device. Streamline operations with real-time data, offline capabilities, and seamless cloud syncing for improved efficiency and cost savings.

Highlights
  • Real-time inventory counts
  • Offline inventory updates
  • Staff schedule creation and management
  • Performance analytics dashboards
  • Seamless cloud integration
  • Intuitive mobile workflows
Features
Read full description

Expressway Mobile Smarter inventory. Simplified scheduling. Powerful analytics. Expressway Mobile extends the Expressway restaurant management suite to your mobile device — putting your inventory, scheduling, and performance data right in the palm of your hand. For nearly three decades, Expressway has helped restaurants save time and money through faster, more accurate inventory counts. Now, with Expressway Mobile, managers and staff can take that same precision anywhere — and go beyond counting to smarter scheduling, deeper insights, and better decisions. Key Features Fast, Accurate Inventory Count and update inventory in real time with intuitive mobile workflows. Eliminate paper counts, duplicate entry, and costly errors. Work offline and sync automatically when back online. Smart Scheduling Create and manage staff schedules directly from your device. Adjust shifts, swap coverage, and communicate updates instantly. Keep your labor plan aligned with your latest sales and inventory data. Powerful Analytics Track usage, costs, and performance trends across all locations. Instantly compare current counts to historical data. Access clean, visual dashboards that reveal where to save and where to improve. Seamless Integration All data syncs automatically with your Expressway Cloud account. Real-time updates ensure every team member is working from the same source of truth. Why Expressway For over 35 years, Expressway has led the way in restaurant inventory and operations technology — trusted by independent operators and national chains alike. Expressway Mobile continues that legacy, delivering the fastest, easiest, and most accurate mobile experience available today. Count faster. Schedule smarter. Analyze better. That’s the power of Expressway. Privacy Policy: https://www.expresswaytech.com/privacy-policy

Screenshots

Qualtrics XM4 screens
Expressway Mobile4 screens

Verdict

The call

The clearest difference is rating: Qualtrics XM at 4.7 against Expressway Mobile's 2.8. Qualtrics XM also leads on review sentiment (33% vs 0%) and ratings volume (1.8K vs 11). Expressway Mobile's advantage is update cadence (every 2 weeks vs monthly) and iOS requirement (15.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Qualtrics XM holds the better App Store score, 4.7 against 2.8. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.8K ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 33% of Qualtrics XM's written reviews are positive against 0% of Expressway Mobile's.

UpkeepUpdate frequency

Qualtrics XM ships an update monthly, Expressway Mobile every 2 weeks. Both last shipped on November 3, 2026.

Scorecard5 real differences · 5 level
Qualtrics XM versus Expressway Mobile: the parameters behind the verdict, then further details
ParameterQualtrics XMExpressway Mobile
PriceFreeFree
Rating4.7 (1.8K ratings) — better2.8 (11 ratings)
Positive reviews32.8% of reviews — better0.0% of reviews
Number of ratings1.8K — better11
Update frequencyMonthlyEvery 2 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.0 — better
Further details — not scored
Size40 MB103 MB
Age rating17+4+
DeveloperQualtrics, LLCInventory Innovations, Inc.

Customer experience

Qualtrics XM

All ratings1,803 ratings
Positive93.3%
Neutral1.5%
Negative5.2%
Written reviews61 reviews
Positive32.8%
Neutral6.6%
Negative60.7%

Expressway Mobile

All ratings10 ratings
Positive40.0%
Neutral10.0%
Negative50.0%
Written reviews3 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

Qualtrics XM

Reported bugs

3 issues
  • Crashes when selecting government option
  • Dropdown options not visible
  • Metrics not loading properly

Requested features

6 requests
  • Up-to-date data
  • Landscape view for mobile
  • Individual logins
  • More dashboard features
  • Screenshot functionality
Show 1 more
  • Improved performance

Expressway Mobile

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Qualtrics XM

No in-app purchases

None

Expressway Mobile

No in-app purchases

Questions

Is Qualtrics XM free?
Qualtrics XM is free to download, with no in-app purchases.
Is Expressway Mobile free?
Expressway Mobile is free to download, with no in-app purchases.
Which has better reviews, Qualtrics XM or Expressway Mobile?
Qualtrics XM is rated higher. Qualtrics XM averages 4.7 out of 5 from 1.8K ratings, while Expressway Mobile averages 2.8 from 11 ratings.
Do Qualtrics XM or Expressway Mobile have ads?
Neither Qualtrics XM nor Expressway Mobile shows ads.
Which is updated more often, Qualtrics XM or Expressway Mobile?
Qualtrics XM ships an update monthly, and Expressway Mobile every 2 weeks. Most recently, Qualtrics XM was updated on November 3, 2026 and Expressway Mobile on November 3, 2026.

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