Qualtrics XM vs Inigma

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

Empowering the "always mobile" workforce, Inigma enables team members to collaborate "on-the-go" and increases efficiency of tasks by speeding and automating the sharing of critical information with others that may need it. Collaboration is simplified with real-time information flowing to all involved. Designed with many different types of users in mind, Inigma offers extreme flexibility and role-based content giving each user a personalized and highly focused experience. This results in a clean interface with users seeing only what is important to them. Areas available to users as well as elements on many screens are completely customizable ensuring a clutter-free approach to work. Inigma is also multilingual and offers support for all major languages globally. Further, Inigma is quite unique in its asynchronous operation. Even in areas with no signal at all, users can complete work, create new work, conduct inspections and even attach photos with all records automatically synchronizing when signal is re-established. Push notifications allow for deployment on a multitude of devices since Wi-Fi can be leveraged to send/receive messages allowing properties to avoid costly cellular charges for messaging. Alerts regarding critical tasks will “wake” the device and can take the user right to the issue for quick action.