Comparison

Qualtrics XM vs KaiNect by Kaivac

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qualtrics XM

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

Highlights
  • Real-time experience monitoring
  • Role-based dashboards
  • Ticket management
  • Real-time notifications
  • Customer response analysis
  • Advanced analytics
Features
Read full description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

About

KaiNect by Kaivac

This app offers training, maintenance guides, and support for cleaning equipment. Users can access instructional videos, register new devices, and manage their equipment fleet. It aims to help users work more efficiently and cleanly.

Highlights
  • Training videos
  • Maintenance instructions
  • Equipment registration
  • Fleet management
  • Support resources
Features
Read full description

KaiNect™ by Kaivac provides training, maintenance instructions, and support for Kaivac cleaning equipment. Watch training and maintenance videos, register new equipment, and manage your fleet. KaiNect™ by Kaivac provides training and support for Kaivac cleaning equipment. Watch training videos, register new equipment, and learn how Kaivac's cleaning solutions can keep your facilities tidy. Use KaiNect™ to "stop the mop" and work cleaner and faster.

Screenshots

Qualtrics XM4 screens
KaiNect by Kaivac4 screens

Verdict

The call

The clearest difference is update cadence: Qualtrics XM at monthly against KaiNect by Kaivac's every 7 months. Qualtrics XM also leads on ratings volume (1.8K vs 1). KaiNect by Kaivac's advantage is rating (5.0 vs 4.7) and iOS requirement (14.0 vs 18.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

KaiNect by Kaivac holds the better App Store score, 5.0 against 4.7. That said, the two scores are not equally well evidenced: Qualtrics XM has 1.8K ratings behind it against 1, so its average is the more settled of the two.

UpkeepUpdate frequency

Qualtrics XM ships an update monthly, KaiNect by Kaivac every 7 months. The most recent releases landed on November 11, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
Qualtrics XM versus KaiNect by Kaivac: the parameters behind the verdict, then further details
ParameterQualtrics XMKaiNect by Kaivac
PriceFreeFree
Rating4.7 (1.8K ratings)5.0 (1 ratings) — better
Positive reviews32.8% of reviews—
Number of ratings1.8K — better1
Update frequencyMonthly — betterEvery 7 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.014.0 — better
Further details — not scored
Size40 MB3 MB
Age rating17+4+
DeveloperQualtrics, LLCKaivac, Inc.

Bugs and requests

Qualtrics XM

Reported bugs

3 issues
  • Crashes when selecting government option
  • Dropdown options not visible
  • Metrics not loading properly

Requested features

6 requests
  • Up-to-date data
  • Landscape view for mobile
  • Individual logins
  • More dashboard features
  • Screenshot functionality
Show 1 more
  • Improved performance

KaiNect by Kaivac

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Qualtrics XM

No in-app purchases

None

KaiNect by Kaivac

No in-app purchases

Questions

Is Qualtrics XM free?
Qualtrics XM is free to download, with no in-app purchases.
Is KaiNect by Kaivac free?
KaiNect by Kaivac is free to download, with no in-app purchases.
Which has better reviews, Qualtrics XM or KaiNect by Kaivac?
KaiNect by Kaivac is rated higher. Qualtrics XM averages 4.7 out of 5 from 1.8K ratings, while KaiNect by Kaivac averages 5.0 from 1 ratings.
Do Qualtrics XM or KaiNect by Kaivac have ads?
Neither Qualtrics XM nor KaiNect by Kaivac shows ads.
Which is updated more often, Qualtrics XM or KaiNect by Kaivac?
Qualtrics XM ships an update monthly, and KaiNect by Kaivac every 7 months. Most recently, Qualtrics XM was updated on November 11, 2026 and KaiNect by Kaivac on November 3, 2026.

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