Comparison

Qualtrics XM vs Onex SMS

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Qualtrics XM

Monitor and optimize customer and employee experiences in real-time with dashboards, tickets, and analytics. Act on insights, respond to feedback, and drive business improvements from anywhere.

Highlights
  • Real-time experience monitoring
  • Role-based dashboards
  • Ticket management
  • Real-time notifications
  • Customer response analysis
  • Advanced analytics
Features
Read full description

Whether you are at home, in the office, or on-the-go, dashboards, tickets, notifications and powerful analytics make it effortless to monitor and optimize experiences in real time. Use the Qualtrics XM app to: 1. Monitor important experience metrics (e.g. NPS, CSAT, Employee Engagement) with role based dashboards and filtering 2. Reassign, respond, and close the loop on support tickets 3. Receive real-time notifications so you can act before it’s too late 4. View open ended customer responses and activate team members by sharing key insights via text, email, apps, and more 5. Explore powerful analytics like key drivers, trending topics, focus areas, experience journeys, and text analytics to drive impact The XM mobile app is included in your Customer Experience (CX) or Employee Experience (EX) license. After you download the app, please enter your Qualtrics login and password to get started. Then share the good news with a few of your teammates so you can win XM together! About Qualtrics: Qualtrics, the leader in customer experience and creator of the Experience Management (XM) category, is changing the way organizations manage and improve the four core experiences of business––customer, employee, product, and brand. The Qualtrics XM Platform™ is a system of action that helps over 12,000 businesses around the world close experience gaps. Have questions? If you are a Qualtrics customer please contact your Customer Success Manager. If you are not a Qualtrics customer but would like to learn more, please request a demo on this page: https://www.qualtrics.com/platform/mobile/

About

Onex SMS

Features
Read full description

The mobile application supports the workflow for approving various types of claims. As an extension of the existing business processes, Osource has introduced the following business activities within the mobile platform to help employees conveniently manage and track their tasks: Invoice Claim PO Approval Advance Approval Vendor Master These features enable employees to complete approvals, monitor claim statuses, and manage related activities directly from their mobile devices, ensuring faster turnaround times and improved efficiency.

Screenshots

Qualtrics XM4 screens
Onex SMS4 screens

Verdict

The call

The clearest difference is iOS requirement: Onex SMS at 15.1 against Qualtrics XM's 18.0. On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly monthly. The most recent releases landed on October 29, 2026 and October 25, 2026 respectively.

Scorecard1 real difference · 9 level
Qualtrics XM versus Onex SMS: the parameters behind the verdict, then further details
ParameterQualtrics XMOnex SMS
PriceFreeFree
Rating4.7 (1.8K ratings) — better—
Positive reviews32.8% of reviews—
Number of ratings1.8K — better—
Update frequencyMonthlyMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFree—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.015.1 — better
Further details — not scored
Size40 MB31 MB
Age rating17+17+
DeveloperQualtrics, LLCSuraj Rameshwar Dubey

Bugs and requests

Qualtrics XM

Reported bugs

3 issues
  • Crashes when selecting government option
  • Dropdown options not visible
  • Metrics not loading properly

Requested features

6 requests
  • Up-to-date data
  • Landscape view for mobile
  • Individual logins
  • More dashboard features
  • Screenshot functionality
Show 1 more
  • Improved performance

Onex SMS

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Qualtrics XM

No in-app purchases

None

Onex SMS

No in-app purchases

Questions

Is Qualtrics XM free?
Qualtrics XM is free to download, with no in-app purchases.
Is Onex SMS free?
Onex SMS is free to download, with no in-app purchases.
Do Qualtrics XM or Onex SMS have ads?
Neither Qualtrics XM nor Onex SMS shows ads.
Which is updated more often, Qualtrics XM or Onex SMS?
Qualtrics XM ships an update monthly, and Onex SMS monthly. Most recently, Qualtrics XM was updated on October 29, 2026 and Onex SMS on October 25, 2026.

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