Comparison

DigiLocker vs Service Buddy by ABSLI

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

DigiLocker

A secure digital wallet for citizens to store and access important documents and certificates. This platform aims to reduce the need for physical paperwork by enabling digital issuance and verification.

Highlights
  • Secure document storage
  • Digital certificate issuance
  • Document verification
  • Paperless governance
  • Mobile access to documents
Read full description

DigiLocker – A simple and secure document wallet for Citizens. DigiLocker is a key initiative under Digital India, the Government of India's flagship program aimed at transforming India into a digitally empowered society and knowledge economy. Targeted at the idea of paperless governance, DigiLocker is a platform for issuance and verification of documents & certificates in a digital way, thus eliminating the use of physical documents. The DigiLocker website can be accessed at https://digitallocker.gov.in/. You can now access your documents and certificates from your DigiLocker on your mobile devices.

About

Service Buddy by ABSLI

This app helps insurance agents and managers streamline customer service and sales. It provides tools for managing customer data, tracking commissions, and handling policy-related services. Key features include a dashboard with performance metrics, commission overviews, and customer management tools.

Highlights
  • Customer and policy management
  • Commission tracking
  • Renewal due management
  • Up-sell/Cross-sell recommendations
  • Customer information updates
  • Policy service execution
  • Document downloads
Features
Read full description

Your all-in-one ABSLI platform for efficient customer servicing and sales management. Welcome to ABSLI Service Buddy, your comprehensive platform designed to empower agents and managers in servicing customers effectively. This app streamlines your workflow, providing all the essential tools and insights you need at your fingertips. KEY FEATURES: DASHBOARD -Upon logging in with your company-provided User ID and Password, access a dynamic Home Screen that showcases Total Active Customers, Active Policies, and Persistency metrics. Stay updated with daily top actions, including Policies Due for Renewal, Customer Birthdays, and PASA offers. MY BUSINESS -Commission Overview: View your Fortnightly Commission Statements, along with the Consolidated Commission Statements feature that allows you to track your earnings over a month, quarter, or year. -Potential Earning Statement: Understand your potential earnings based on renewals and fresh premiums collected during a particular fortnight. -Rewards Statement: Monitor your achievements and the rewards received through various contests, including details like Date of Payout, UTR number, and Contest Name & Contest Frequency. MY CUSTOMER -All Customers: Manage your customer portfolio with features like Sort by Issuance Date, Product Type. Access all policy details, renewal due management, and downloadable statements. -Renewal Due: Easily view and manage policies due for renewal, including contacting customers and sending payment links. Effortlessly monitor renewal payments and re-instate lapsed policies. -Reports: Access critical reports, including eNACH details, transaction statuses, accumulated bonuses, and policy dispatch tracking, to enhance your customer interactions. -Recommendations: Explore targeted Up-Sell/Cross-Sell campaigns and relevant PASA offers tailored to your customers. SERVICING -Customer Level Services: Quickly update customer information such as mobile numbers, email IDs, PAN, and addresses with no manual involvement. -Policy Level Services: Execute changes like bank details updates, fund switches, and eNACH registrations instantly. -Document Downloads: Access vital policy-related documents, including Tax Certificates, Policy Contracts, and Premium Receipts, whenever needed. With robust features tailored for both Agents and Managers, ABSLI Service Buddy ensures you can provide exceptional service, manage your portfolio efficiently, and achieve your sales goals. Join us in transforming the way you connect with your customers and drive your success!

Screenshots

DigiLocker4 screens
Service Buddy by ABSLI4 screens

Verdict

The call

The clearest difference is update cadence: DigiLocker at every 3 weeks against Service Buddy by ABSLI's every 2 months. Service Buddy by ABSLI's advantage is review sentiment (50% vs 36%). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

UpkeepUpdate frequency

DigiLocker ships an update every 3 weeks, Service Buddy by ABSLI every 2 months. The most recent releases landed on October 29, 2026 and October 7, 2026 respectively.

Scorecard2 real differences · 8 level
DigiLocker versus Service Buddy by ABSLI: the parameters behind the verdict, then further details
ParameterDigiLockerService Buddy by ABSLI
PriceFreeFree
Rating3.3 (193 ratings) — better—
Positive reviews35.6% of reviews50.0% of reviews — better
Number of ratings193 — better—
Update frequencyEvery 3 weeks — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.615.6
Further details — not scored
Size112 MB18 MB
Age rating4+4+
DeveloperNational e-Governance DivisionBirla Sun Life Insurance

Customer experience

DigiLocker

All ratings190 ratings
Positive53.2%
Neutral5.8%
Negative41.1%
Written reviews135 reviews
Positive35.6%
Neutral11.1%
Negative53.3%

Service Buddy by ABSLI

Written reviews2 reviews
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

DigiLocker

Reported bugs

24 issues
  • App keeps logging out after seconds of authentication
  • OTP delivery failures and invalid OTP errors
  • App crashes when opening Aadhaar documents
  • Blank white screens on login/signup
  • App crashes on iOS 18 and iOS 26.2 versions
Show 19 more
  • Crashes after recent updates
  • Continue button not disabling after tap, causing multiple API requests
  • Session timeout errors preventing login
  • Document loading failures with 'something went wrong' error
  • Aadhaar card retrieval failures
  • Driving license fetching issues
  • Name mismatch preventing document retrieval
  • Documents not visible in app despite being added via web
  • App not opening after update
  • Verification button not clickable
  • Password reset freezing during input
  • Inconsistent document availability across devices
  • Spam increase after app usage
  • Wrong user data being pulled
  • App not picking up vehicle RC and insurance data
  • Cancelled error message on Aadhaar retrieval
  • Invalid input error after account creation
  • Dark mode text visibility issues
  • Back button too small with no swipe navigation

Requested features

19 requests
  • Email-based authentication option
  • Automatic session logout after inactivity
  • Folder creation for document organization
  • Bulk document deletion capability
  • Support for additional document types (voter ID, APAAR ID, state-specific certificates)
Show 14 more
  • PDF file upload support
  • Document sharing/transfer between devices
  • Offline document access
  • Touch ID/Face ID integration
  • Name change support for married women
  • International accessibility for NRIs
  • Integration with banks and property registration databases
  • Shareable document links for applications
  • Handicap documentation section
  • Vehicle insurance and PUC certificate support
  • Passport digital option
  • Disable button after single tap to prevent multiple requests
  • Allow paste functionality for Aadhaar entry
  • Rectangular document upload format support

Service Buddy by ABSLI

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

DigiLocker

No in-app purchases

None

Service Buddy by ABSLI

No in-app purchases

Questions

Is DigiLocker free?
DigiLocker is free to download, with no in-app purchases.
Is Service Buddy by ABSLI free?
Service Buddy by ABSLI is free to download, with no in-app purchases.
Do DigiLocker or Service Buddy by ABSLI have ads?
Neither DigiLocker nor Service Buddy by ABSLI shows ads.
Which is updated more often, DigiLocker or Service Buddy by ABSLI?
DigiLocker ships an update every 3 weeks, and Service Buddy by ABSLI every 2 months. Most recently, DigiLocker was updated on October 29, 2026 and Service Buddy by ABSLI on October 7, 2026.

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