ServiceMax Go vs Occupant Assistant

Everything field teams need to plan, execute, and communicate about their work. ServiceMax Go, available on smartphones and tablets, empowers technicians, field engineers, and maintenance personnel with everything they need to plan their work, execute it efficiently, and effectively communicate with customers and colleagues. ServiceMax Go’s modern design is purpose-built for field workers with easy navigation, intuitive screens, and powerful offline capabilities—enabling complete visibility for maximum productivity. Access Data, Online or Offline: • Entitlement verifications • Customer & product service history, location, contacts, estimates, warranties, parts, and more • Industry-leading offline capabilities • Flexible sync settings to control background and sync behavior, delivering fast, reliable app performance • Advanced data and business rules validation during data entry ensures data integrity even if connectivity is not available Interactive Calendar Views: • Preview daily and weekly tasks • Agenda calendar view • Driving directions, travel times, appointment details, and more Service Execution: • Step-by-step instructions • Service Flow Manager drives business process automation for technicians • Templatized checklists with section navigation, progress status, and inline navigation for inspections, safety checks, diagnostics, and more • Price list support for automated pricing validation on time and materials estimates Smart Document Generation: • Create service reports, invoices, etc. for customers to sign while on-site to expedite processing • Signature capture support Collaborate Freely: • Instant access to documents, videos, and technician and expert collaboration • Share photos and videos taken at the customer site, email service reports or contracts • Seamlessly integrated with ServiceMax Zinc and ServiceMax Engage Search: • Locate parts and products in own or nearby technicians’ trunk stock, customer consignment, stocking hubs, spare parts, and more • Search nearby for work orders, installed products, parts stock, and any other records Intuitive, Modern UX: • Intuitive, field-ready UI design enabling technicians to get work done with minimal clicks and taps • Push and SMS notifications • Allows for custom UI, extended navigation and functionality with Mobile Activity Space

The Abound™ Occupant Assistant application provides the power of intelligent buildings through connected experiences and comprehensive insights. Abound is a cloud-based digital platform and a suite of connected solutions that uses advanced technologies to enable real-time, intelligent outcome-based results, making buildings more efficient and responsive, and provides occupants with confidence in the health and safety of their indoor environments. Experience for Employees This intuitive application enhances employee engagement in the workplace by reducing concerns about workplace health and safety and increasing engagement and collaboration opportunities. Employees no longer need a plastic keycard or key fob to access buildings and spaces; instead, they can simply use their smart phones. Additionally, the Occupant Assistant application makes it easy to provide visitors building access through its touchless access experience. Users can experience an enhanced sense of community by knowing what is happening in their building, via social calendars and events, the area transit schedules and nearby food establishments and services. In addition, workforce collaboration is made simple with amenity and space reservation options. Experience features may include: • Mobile keycard • Visitor access • Elevator call button • Amenity reservations • Building calendar • Events calendar • Fitness scheduling • Nearby food options • Parking reservations • Social feeds • Transit schedules Digital Operations and IoT + Automation for Facilities Management The Occupant Assistant application makes building management easier by integrating a variety of building systems with a seamless user experience. It reduces operations time, helps save energy costs, and allows for greater control over systems and workflows. The Occupant Assistant application unifies physical access control systems with other business systems for a modern and intuitive way to enhance employees’ engagement and workplace experience as well as provide insights for intelligent and digital building operations. Digital Operation features may include: • Amenity management • Asset inventory • Maintenance management • User roles + permissions • Vendor management IoT + Automation features may include: • Building automation systems command & control • HVAC scheduling • Indoor air quality (IAQ) monitoring • Occupancy sensing • Temperature controls Advanced Analytics for Senior Management Gain actionable insights into building operations to optimize processes, including occupancy, security management, maintenance, engagement, environmental, social and governance (ESG) strategy and energy management. Advanced Analytics features may include: • Energy insights • Environmental, Social and Governance snapshot reports • IAQ optimization • Occupancy insights • Space utilization • Employee engagement