ServiceMax Go User Reviews

Top reviews

Makes me want to self immolate every day

I don’t know how much longer I will be able to resist the urge to destroy this phone with this dog water software that I’m sure costs millions of dollars for some reason. Two highschool kids could make a more functional platform over a weekend in the computer lab. If I could give it less than 1 star I would. It actively harms my mental health and detracts from my joy in life. Do better you corporate goons.
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junk

notice how very few people took the time to rate this app…those who have are speaking on behalf of many users who gruel in silence over the raw garbage that they have no other choice but to suffer using. This program is recycled garbage that only proves itself as a ditched piece of GE software that they pawned off after finally realizing the boat anchor it will always remain.
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Great app used by my employer

My employer is a large international corporation and I’ve used it for 3+ years without an issue.

Clunky

This hunk of poo can’t even get the update feature correct. Whenever an update comes out it will force a pop up telling the user to sync, but all options are frozen. Closed app, re open app, quickly navigate to sync screen (otherwise the pop up will strike within 3 seconds), successfully hit sync only to get an error that the previous sync must complete before starting a new one. Semantics would lead one to believe the update is happening but after 10 minutes of nothingness…. Only solution is to remove and reinstall app, all while customer is staring at me farting around on my phone with this garbage app. All of my fellow technicians report same issue with this delightful product.

Aside from that, it’s slow, requiring you to wait while it updates after each task in the order process. Process time over mobile has its limits, but updating 5 times throughout the course kills productivity in the field
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DONT DO IT

I was happy before I downloaded this app, it has brought me nothing but sheer pain and misery. My wife left me, my kids don’t want to see me anymore and my hair has fallen out. If I had three bullets and was in a room with hitler, Stalin and this app…I would shoot this god forsaken app three times.
This app is responsible for 90% of the worlds climate change, the amount of battery usage you use in trying to get this app to work is responsible for melting the ice caps.
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FST

This is not intuitive or user friendly. Errors pop up in the middle of data entry fields and simple
Task like checking inventories of a certain part at a storage location requires you to scroll through every part there is. This could be hundreds of parts. Why is this hard?

Super buggy

Always freezes, gets stuck in loops and sometimes after it “syncs” and says sync successful it still shows old data till you restart phone, in some cases it will just delete you data.

Worst app

Terrible app

yall suck

who ever made this i hope they get beatin several times

Clumsy and Slow

Data lags and the slowest interface I’ve ever used in 15 yrs in the field. Every screen pulls from the cloud in the slowest most inefficient way. Constant syncing at over a minute each time to not miss anything. Missed syncs lead to missed orders or failure to order parts. Truly frustrating. Less than one star if poo
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Can you give zero stars?

If you were a hacker looking to cripple a company this would be easier and legal.

Absolute Garbage

If you want more of your own time wasted on admin this is surely the best thing for it. Why bother! Pen, paper and postal service would be quicker and less stressful.

Run!

The best way I can describe this app: if the company you are working for transitions to using this app or a company you are going to start working for is using it - go somewhere else. All this app does is cause frustrations and increased paperwork. I won’t even go into details as to why, cause the designer and programmer won’t listen. They took the concept of an app, written down on a bar napkin, spent 25 minutes developing, no QA and then sent it off for people to use.
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1.7 stars?

With all the 1 star ratings, the SM algorithm must be calculating the final rating. Terrible just like the app

Horrible App

Worst APP in my life

Works fine and does what’s required.

Works fine and does what’s required.

Not going well

Wishing I could give less than a one star, I have been using app for 3yrs now and with weekly updates the program on my phone and app on the computer is still junk. Not sure how this company can be ok with letting multiple users fail.

Terrible

This is without a doubt the worst app I have the misfortune of using. It is glitchy (closes when entering work time), slow (takes minutes to sync no matter how good the internet connection is), and overcomplicated. It takes many clicks to do simple tasks, syncs slowly and endlessly and is completely unfit for use. I hope someone reads this and it stops their company purchasing this abomination.
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We keep the world running…away

Absolute worst app for managing work orders. I’ve seen bad but this takes the cake. Some employees quit because of the technical issues, slow syncing, and constant updates with marginal improvements.

Poor performance

Don’t have option to give less than 1star rating for this app , worst app