Affinitiv MPI vs UpdatePromise Scan

Identify every potential repair to maximize upsell with Affinitiv MPI. Affinitiv MPI pinpoints every repair need and upsell possibility, while performing quick, consistent and completely transparent multi-point inspections. MULTI-POINT CUSTOMIZATION No longer be bound by the predefined settings of the average MPI tool. You now have one that can adapt to the needs of your service department. With Affinitiv MPI, you can determine these needs. Define your workflow – Create, remove, rename or switch the steps in your workflow as needed. Or, use our pre-determined workflow. The choice is yours. Define your inspections – Determine which inspection items are needed in your service department. You can even define the display name of each item. Service Description Management – Don’t like the wording of the service description for an inspection item? Change it! You can decide what sounds best when communicating any recommended services to your customers. QUICK TURN-AROUND – Using Affinitiv MPI, you can quickly send an approval request to your customers via email or phone. As soon as they approve a service, the system is instantly updated. REAL-TIME RO STATUS UPDATES Streamline communications and manage end-to-end workshop flow with automatic vehicle status updates that are instantly visible to advisors, technicians and your parts department.

UpdatePromise Scan is a Consumer Experience Management System (CEMS) Solution with integrated VIN scanner to accelerate customer searches, pulling up vehicle history and vehicle-specific parts during the Appointment, Vehicle Check-In and Multi-Point Inspection phases. Manage your RO’s from the customer’s Appointment to Payment Process all in one tablet. Better yet, without having to leave the service drive! FEATURES: - Scan a Vehicle’s VIN to search for a customer during the Vehicle Check-In stage for quick and accurate results. - Scan a Vehicle’s VIN to pull up customers’ vehicle history on a Vehicle Check-In. - If you are creating an appointment, you can also utilize the VIN scanner to search for customers - For technicians, scan the VIN when completing a found issue estimate to pull Vehicle-Specific Parts. - Continue your complete Consumer Experience workflow without having to leave the service drive: o Create an appointment or manage appointments o Conduct a Vehicle Check-In Safety Inspection with the customer o View appointment details during the Vehicle Check-In process o Complete or open the Multi-Point Inspection form HOW DOES IT WORK? - Login with your UpdatePromise credentials. - When completing an Appointment, Vehicle Check-In or Multi-Point Inspection, pull up your scanner at the top right corner or bottom left corner of your tablet. - Scan the customer’s vehicle for an accelerated Customer Search experience. - Continue with your workflow as usual, cutting down page loading times. This release introduces an optional integration with Meta AI Glasses, allowing automotive service technicians to capture inspection photos and video hands-free while performing vehicle walkarounds and multi-point inspections (MPI). Instead of holding a phone or tablet, a technician can wear the glasses and stream/record directly into UP Scan, where media uploads to the customer's repair order exactly as it would from the built-in device camera. How it works: With the Meta AI app installed and glasses paired, the user taps the glasses icon in UP Scan, registers the connection through the Meta AI app, grants connection permission, and connects their glasses. A toggle ("Use Glasses Instead of Camera") routes capture through the glasses, and a Preview screen displays a live stream to confirm the connection. Video is captured at 720x1280, 30 FPS. If no glasses are present, the app clearly displays "No active devices" and all standard camera functionality remains fully available — the glasses are an optional accessory, not a requirement.