SMS360 Mobile vs 360 Textolic

The SMS360 Behavioural Observation application was developed to allow users to capture and record data in the field using a mobile device in real time. Data captured is synchronised with the Web based SMS360 Risk Management application. If an internet connection is not available at the time of input, the data can still be captured and synchronised later. The User will be presented with a set of questions that are relevant to the SMS360 module being accessed. Supporting information can be uploaded as required by the module. All reporting is carried out from the Web based SMS360 application. User access is controlled by way of a User Name and Password that is managed in SMS360.

Streamline Your Business Communication with the 360 Textolic App Experience the full potential of the 360 Textolic App, bringing the powerful features of 360CTI and 360SMS desktop solutions to your fingertips. Seamlessly handle calls and messages while staying perfectly synced with Salesforce—ensuring you're connected, whether in the office or on the go. Key Features: Real-Time Salesforce Sync: Search and connect with Salesforce records effortlessly, supporting both standard and custom objects. Effortless Call & SMS Handling: Instantly access call history, voicemails, missed calls, and SMS conversations all in one place. Sticky Caller & Sticky Sender: Ensure customers consistently receive calls and messages from the same number for trust and continuity. Call & SMS Insights: Quickly view call details in the Calls tab and message insights in the Chat tab. Track & Sync: Log call dispositions and SMS conversations with real-time Salesforce updates. Smart Search: Easily find contacts, messages, and Salesforce records using numbers or keywords. Click-to-Dial & Quick Messaging: Start calls and send messages with just one tap, complete with real-time tracking. Chats Tab: View, send, and track messages, including delivery status and keyword-based search. Real-Time Notifications: Receive instant alerts for calls and messages so you never miss an important update. Customizable Settings: Choose from a list of outgoing numbers for both calls and SMS to personalize your communication. Unified App Experience: A complete solution for managing calls and messages within Salesforce. Multiple To & From Numbers Sync: Instantly access all assigned numbers from the SMS and CTI desktop apps directly in the mobile app. Long Text Messaging: Send messages up to 1000 characters from the mobile app without interruptions. Keypad During Calls: Access the dial pad during active calls to interact with IVR systems easily. SMS Push Notification to Record: Clicking on an SMS push notification now takes you straight to the relevant Salesforce record. Why Choose 360 Textolic? Designed for modern businesses, the 360 Textolic App empowers you to manage high-volume calls and SMS with ease. Stay connected, track conversations, and sync seamlessly with Salesforce—ensuring speed, responsiveness, and efficiency wherever you are. Requirements: Active 360CTI and 360SMS licenses. Salesforce configuration with 360CTI Desktop Package version 2.73 or higher. To enable SMS functionality in the mobile app, install 360SMS Version 1.305.14 (and above), followed by SMS Mobile Version 1.1 and above. What’s New: Enjoy a faster, smoother app experience. Enhanced usability and reliability. Bug fixes and performance improvements. Get Started Today! Transform your mobile communication experience. Download the 360 Textolic App now and take your business interactions to the next level!