SMS vs 360 Textolic

SMS-Magic Mobile App SMS-Magic Mobile App brings your CRM-based customer interactions to your smartphone so you can respond to your sales leads and service tickets even when on-the-field. Shrink the sales cycle and keep your customers for life by attending to your leads and post-purchase queries in the micro-moments when decisions are made and preferences shaped. SMS-Magic Mobile App constantly speaks to your CRM to keep you in sync with the context of the conversations across team members and the customer lifecycle. Use SMS-Magic Mobile App to: 1. Get notified about and respond to incoming leads and customer queries in real-time 2. Converse with your customers and prospects across SMS, WhatsApp, and Messenger using text as well as rich media 3. Identify the context of each customer interaction and assign them to relevant team members 4. Automate standard customer interactions such as status updates, account alerts, or appointment reminders 5. Integrate end-to-end with your CRM - be it Salesforce, Zoho, or others. Whether you are an existing user of the SMS-Magic Converse web app or not, this mobile app will make your customer interactions more profitable and pleasant. We hope you’ll give it a try. Please note: If you use SMS-Magic for Salesforce, you need to be on the web app version 1.64 or above to sync with the SMS-Magic Mobile App. Are you having trouble? Please contact care@sms-magic.com Who is SMS-Magic: SMS-Magic is a proven, global messaging platform provider for popular CRM solutions, with over 2,500+ clients across 190 countries, including small, midsize, and enterprise accounts. SMS-Magic has deep experience across various industries in applying conversational engagement to improve marketing, sales, and service performance. Whether you want to bring in more leads, convert them to revenue, or keep those customers happy - SMS-Magic offers the solutions, expertise, and insights you need to drive conversations that convert. Screen-Magic has offices in Chicago (US), Pune, and Delhi (India) with 180+ employees.

Streamline Your Business Communication with the 360 Textolic App Experience the full potential of the 360 Textolic App, bringing the powerful features of 360CTI and 360SMS desktop solutions to your fingertips. Seamlessly handle calls and messages while staying perfectly synced with Salesforce—ensuring you're connected, whether in the office or on the go. Key Features: Real-Time Salesforce Sync: Search and connect with Salesforce records effortlessly, supporting both standard and custom objects. Effortless Call & SMS Handling: Instantly access call history, voicemails, missed calls, and SMS conversations all in one place. Sticky Caller & Sticky Sender: Ensure customers consistently receive calls and messages from the same number for trust and continuity. Call & SMS Insights: Quickly view call details in the Calls tab and message insights in the Chat tab. Track & Sync: Log call dispositions and SMS conversations with real-time Salesforce updates. Smart Search: Easily find contacts, messages, and Salesforce records using numbers or keywords. Click-to-Dial & Quick Messaging: Start calls and send messages with just one tap, complete with real-time tracking. Chats Tab: View, send, and track messages, including delivery status and keyword-based search. Real-Time Notifications: Receive instant alerts for calls and messages so you never miss an important update. Customizable Settings: Choose from a list of outgoing numbers for both calls and SMS to personalize your communication. Unified App Experience: A complete solution for managing calls and messages within Salesforce. Multiple To & From Numbers Sync: Instantly access all assigned numbers from the SMS and CTI desktop apps directly in the mobile app. Long Text Messaging: Send messages up to 1000 characters from the mobile app without interruptions. Keypad During Calls: Access the dial pad during active calls to interact with IVR systems easily. SMS Push Notification to Record: Clicking on an SMS push notification now takes you straight to the relevant Salesforce record. Why Choose 360 Textolic? Designed for modern businesses, the 360 Textolic App empowers you to manage high-volume calls and SMS with ease. Stay connected, track conversations, and sync seamlessly with Salesforce—ensuring speed, responsiveness, and efficiency wherever you are. Requirements: Active 360CTI and 360SMS licenses. Salesforce configuration with 360CTI Desktop Package version 2.73 or higher. To enable SMS functionality in the mobile app, install 360SMS Version 1.305.14 (and above), followed by SMS Mobile Version 1.1 and above. What’s New: Enjoy a faster, smoother app experience. Enhanced usability and reliability. Bug fixes and performance improvements. Get Started Today! Transform your mobile communication experience. Download the 360 Textolic App now and take your business interactions to the next level!