SMS User Reviews

SMS-Magic
SMS-Magic
Screen Magic Mobile Media Inc

Customer Experience

Positive experience22.2% of reviews
Neutral22.2% of reviews
Negative experience55.6% of reviews

~ Based on 18 written reviews from the US App Store.

Is SMS Safe?

Not enough ratings yet to assess SMS.

Is SMS Legit?

SMS-Magic appears to be a legitimate app. AppsHunter Legitimacy Score for SMS is 80/100.

Based on 80 of 100 points across 7 verification signals from App Store and developer data.

Top reviews

no notifications

app stopped delivering notifications. 5 stars when it’s fixed. Checked all my settings and even reinstalled not sending any notifications have to check it manually

Response from developer

We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com

Not getting notification

I have tried deleting and redownloading and several updates and triple checked that notifications are indeed marked as on.

Have not gotten any notifications from this app and it has been a struggle as I use this for my work tool for texting.

This app is terrible

Constant issues not pulling in templates, it’s bad on iOS and even worse on a PC.

It could be so much better. UI/UX is awful. They constantly impact performance of communication with customers. We’ve all seen the red triangle of death, which is just another way for SMS Magic to have your org buy more numbers.

Constantly have to sign back in and out to get things to push through. It’s bad.
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Trash

App is trash doesn’t show you the new messages that you’ve received unless you click on the notification from your Lock Screen.

Unreliable

Undelivered text messages randomly and then never resends the messages once SMS magic decides to work again.
When not receiving inbound texts, the texts that were once sent but not received are lost.

Response from developer

We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution, reach out to us via email on care@screen-magic.com

Horrible

This is the most clunky and frustrating messaging service. We use it for our business. It seems that once one error is resolved, another pops up. I would give this service negative stars if I could.

Response from developer

We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us on email at care@screen-magic.com

slow and klunky

slow

Response from developer

We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com

Siri

Add Siri support and make the platform more reliable

Response from developer

We regret the inconvenience; our team is constantly working on supporting many more use cases and devices. We will surely get back to you once we have an update. For faster solution reach out to us via email on care@screen-magic.com

Doesn’t support Zoho login integration

Right now this app is a non-starter for me.

Response from developer

Support for Zoho Login is added. Please upgrade to latest version.

Should be better

Considering this is a SalesForce product you’d think it’d be decent, it does the job but not great.

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback. For any query, Please email us on care@screen-magic.com.

Amazing

This app is amazing and has made my life 10x easier

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback. For any query, Please email us on care@screen-magic.com.

It’s okay

I’ve had my fair share of problems with this app. Error messages every time I try to send a txt to my clients along with missed texts because my leads don’t translate into the app.

Numerous areas of opportunity for improvement.

Response from developer

We're always working hard to improve the app. Thanks for your download and feedback. For any query, Please email us on care@screen-magic.com.

Time saver

Convenient not having navigate through Salesforce in order to text with clients. Saves time and easy to use from my phone.

absolutely wonderful!

truly the best international sms solution out there!

The Schrader Group

I would give no stars if an option

Just a few more features and 5 Stars

Reply texts from app ie the person you are replying to using the app come from unknown phone number. So someone texts you and you reply back to them with a different number they don’t know

No setting or ways to adjust app

Needs to show contacts of connected in sales force

Needs Support

Response from developer

New version of app has integration with Salesforce, Please get the latest version of the app.. Please share your feedback.

No Group Text functionality

No Group Text functionality

Works...but needs an important component

While the app works, and connects the conversations you have using the SMS Magic add-on in Salesforce...

....it needs one important aspect:

It should connect (if you have them) to contacts in your phone and add the name of the person that you are texting. Right now, it only shows number, and that’s limiting to know who texted you.
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Response from developer

Hey Mark, We have added contact manager in app. Now it displays name of the person.