HME Now vs Workpulse Desk

The Power of Drive-Thru Analytics in One Mobile App The all-new companion app to the HME CLOUD and the DTOS system makes it easier than ever to meet, and exceed, drive-thru performance goals by enabling you to set alerts and access real-time drive-thru metrics right from your phone. Actionable Insight at Your Fingertips • Access real-time drive-thru performance of all your stores at a glance • Break down a store’s performance by hour, daypart, or day • See each part of the drive-thru in one view Customizable, Real-Time Performance Alerts • Get immediately alerted of any speed of service issues • Set alerts for as many stores and drive-thru events as you’d like • Find out in real-time when you surpass target car count totals Individualized Preferences • Select user-specific alerts and preferences • Set separate alerts for each user without affecting others • Choose the frequency of alerts that best suits your operational goals

The Desk App is a facilities and equipment maintenance solution which is part of the Workpulse Operations Excellence Platform. Unplanned maintenance and emergency repairs often cost businesses over $400,000 every year. The reactive approach to maintenance leads to excessive downtime, expensive emergency service costs, and negative impact on the reputation of the business. With the Desk app, you can manage tickets for all reported maintenance issues in real time and ensure that the resolution is done on time. The app provides a hybrid approach to maintenance with cost saving elements of preventative maintenance, and the agility of reactive maintenance. Based on the foundations of the popular Workpulse Task app, the desk app connects maintenance service providers with businesses through an intuitive mobile platform. Key Features: - Easy Ticket Management With the desk app, it is very easy to report facility and equipment maintenance issues. The details can be filled using a simple form and all activities related to the ticket can be tracked. - Visual Supportive Evidence for Each Ticket All tickets have the option of uploading image, video (less than 2 MB), or a PDF document as a supportive evidence for the issue. Users can attach either a video and a PDF, or an image and a PDF with each ticket. - Service Board Management The Desk app allows service boards to be created. Users can either subscribe to a service board or publish their own service board. Subscriptions have to be approved by the service board admin before the services are accessible to the subscriber. Services can be classified into categories and sub-categories in the service board. - Real Time Monitoring & Reporting The Desk App provides real time monitoring and reporting for all tickets in the system. The summary as well as details of the tickets can be viewed on the dashboard. Permission based access ensures that only relevant tickets are shown to the users. In case any ticket is pending or cannot be completed by a vendor, it can be reassigned in the app. The vendor can also create a ticket on behalf of the customer for fixing any maintenance related issue.