Epic Welcome vs Order Express
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Epic Welcome
This app allows patients to complete medical intake processes digitally. Patients can respond to questionnaires and e-sign necessary documents before their appointments. The available features depend on the healthcare organization's license.
- Patient self-service options
- Respond to questionnaires
- E-sign documents
- Digital care process start
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Welcome offers patients self-service options at the start of the care process. With Welcome, patients can: · Respond to questionnaires · E-sign documents Your organization needs to license Welcome and be on Epic’s 2018 version or greater and will determine the exact feature set.
Order Express
Streamline your workflow with a mobile app for order management, receiving, and inventory. Build and place orders, simplify receiving with improved scanning, and manage inventory with ease. Perform audits efficiently directly from your device.
- Build and place orders on mobile
- Improved tote scanning for receiving
- One-tap product verification
- Painless inventory processing
- Improved CIM audits
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Access Order Express from your own mobile device from anywhere. Check out the latest features of the all-new app! • Build and place orders directly from your mobile device – no need to upload to Order Express web. • Receiving is a breeze with improved tote scanning and one-tap product verification. • Painless Inventory processing – you might even look forward to that time of year! • Improved CIM audits – you’ve CIMply got to see it for yourself! To get started, login with your Order Express ID. Note: Please send any feedback or questions to OEMobile@cardinalhealth.com
Screenshots
Verdict
The clearest difference is review sentiment: Epic Welcome at 100% against Order Express's 22%. Epic Welcome also leads on rating (4.3 vs 2.1). Order Express's advantage is ratings volume (76 vs 3) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Epic Welcome holds the better App Store score, 4.3 against 2.1. That said, the two scores are not equally well evidenced: Order Express has 76 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 100% of Epic Welcome's written reviews are positive against 22% of Order Express's.
Epic Welcome ships an update every 2 months, Order Express monthly. Both last shipped on November 2, 2026.
| Parameter | Epic Welcome | Order Express |
|---|---|---|
| Price | Free | Free |
| Rating | 4.3 (3 ratings) — better | 2.1 (76 ratings) |
| Positive reviews | 100.0% of reviews — better | 22.2% of reviews |
| Number of ratings | 3 | 76 — better |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 3 MB | 67 MB |
| Age rating | 17+ | 4+ |
| Developer | Epic | Cardinal Health, Inc |
Customer experience
Epic Welcome
Order Express
Bugs and requests
Epic Welcome
Not enough reviews yet to summarise bugs or requests.
Order Express
Reported bugs
30 issues- Login screen freezes
- App stays frozen on login screen
- App freezes and requires deletion/reinstallation
- App freezes every morning
- App won't work after update
Show 25 moreShow fewer
- Face ID scans but stays frozen on login
- App loads forever
- Scan drug says drug does not exist
- Items scanned for ordering come up as 'item not found'
- App spins and spins when trying to log in
- Lost orders due to improper download to Express
- App crashes
- App not accurate
- App freezes after signing in
- App hasn't scanned products for over 3 months
- App doesn't work since system upgrade
- App won't do anything after logging in and selecting account
- Scanning bar codes auto-substitutes to other items
- App locks up consistently
- New update won't let user open app
- Inventory failed to upload
- Increased quantities on downloaded orders
- App does not recognize many barcodes
- App is slow and cumbersome
- Default to 'partial' for CIN/NDC input cannot be changed
- Accidentally hitting 'UPLOAD' button
- App freezes up 90% of the time
- Continually won't let user pick which account to use
- Updated version is more difficult to work with
- Uses last scanned count and replaces others instead of keeping them all
Requested features
9 requests- Hire new app developers to fix UI
- Allow searching by typing product name
- Fix Face ID and password saving inconsistency
- Add warning for auto-substitutions
- Allow updating inventory count by scanning
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- Improve sound notification for recognized/unrecognized items
- Revert to older, better app version
- Fix default 'price check' setting
- Allow manual input of CIN/NDC to default to 'full'
In-app purchases
Epic Welcome
No in-app purchases
Order Express
No in-app purchases
Questions
Is Epic Welcome free?
Is Order Express free?
Which has better reviews, Epic Welcome or Order Express?
Do Epic Welcome or Order Express have ads?
Which is updated more often, Epic Welcome or Order Express?
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