WorkWave GPS vs MICAS Service

Access your fleet’s live WorkWave GPS activity, events and functions even when you step away from your desk. WorkWave’s GPS tracking mobile app gives managers visibility into their day to manage effectively with the tools to see more, know more, and do more! - View breadcrumb trail activity - Instantly confirm vehicle position (from midnight) - Vehicle on/off indicators - Choose between a map or list view - Filter vehicles for fast lookup - Notification area to visualize events (speeding, braking, etc.) - Access driver behavior events WorkWave provides live, accurate, and reliable GPS tracking through its field service and last mile solutions that empower business owners and managers - all within one app. PestPac - Help your technicians stay on track and be held more accountable by increasing your visibility in the field. WorkWave Service - Use real-time mobile GPS data to increase field worker visibility and productivity. WorkWave Route Manager - Enable faster and reliable last mile deliveries with an all-in-one route planning and gps tracking software. Download the manager’s tracking app to compliment your WorkWave GPS account.

The MICAS (Machine Intelligence Call Assistance System) mobile service app is a unique self-help system that collects current machine data and assists MFP service technicians in resolving service calls. Once a technician enters the MFP model and serial number, the current data of the MFP is instantly available, including: - Machine totals - Toner Levels - Alerts - Current firmware version Additionally, several diagnostic options are available to the service technician: Service Assessment – Displays a snapshot of a machine’s security vulnerabilities and provides the ability to remediate them and/or share a vulnerability report. Diagnostics – generates 22-6 and 23-2 reports and provides the ability to share the reports. MIB Walk – Collects an SNMP walk that can be shared to help diagnose incorrect counts. MICAS Benefits to Dealers Help improve first-call resolution Optimize device uptime Provide efficient customer service for your dealership Help increase revenue and profitability MICAS Benefits to Service Technicians: Machine totals and toner levels available immediately Access to relevant alerts Firmware version identified right on the app MICAS Benefits to Customers: No more monthly meter collection Help reduce emergency calls More potential for device uptime How to Use the App: Login and enter the MFP model and serial number AI automatically generates MFP information and resources Technical Requirements: iOS 12 or later Dealers need to sign up for MICAS before accessing the app. For instructions on how to sign up, go to https://service.sharpamericas.com.