FirstNet Assist vs ERG for iOS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
FirstNet Assist
This app offers support tools for first responders, including access to customer care and device self-diagnostics. It also facilitates requesting device uplifts within a specified radius. A FirstNet portal login is required for access.
- Access to Customer Care
- Real-time device self-diagnostics
- Request device uplift
- Uplift request radius search
- FirstNet portal login required
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FirstNet Assist provides all primary and extended primary first responders with support tools at their fingertips. This app provides access to Customer Care using multiple methods, as well as providing real-time self-diagnostics based on your device brand and model. In case your device is uplift-ready, the app allows you to request uplift from the field to any current uplift request within 50 miles radius of your current location. FirstNet Assist requires a login to the FirstNet portal.
ERG for iOS
This app provides first responders with quick access to critical information for hazardous materials transportation incidents. It features an indexed list of dangerous goods, including ID numbers, hazards, and safety precautions, aiding in effective response.
- Indexed list of dangerous goods
- ID number lookup
- General hazard information
- Recommended safety precautions
- Multi-language support (English, French, Spanish)
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PHMSA’s Emergency Response Guidebook (ERG) is the go-to resource for first responders during the initial phase of a dangerous goods or hazardous materials transportation incident. The ERG app is a valuable companion, based on the latest edition of the ERG, to help responders quickly access critical information at their fingertips. The app features an indexed list of dangerous goods, including their associated ID number, general hazards, and recommended safety precautions. In practical scenarios, such as responding to an overturned tractor trailer displaying a DOT hazmat placard, emergency responders can use the app to quickly identify the material associated with the placard and get guidance on how to respond effectively. Full versions available in English, French, and Spanish.
Screenshots
Verdict
The clearest difference is review sentiment: ERG for iOS at 100% against FirstNet Assist's 7%. ERG for iOS also leads on rating (4.8 vs 1.6) and chart position (#186 vs unranked). FirstNet Assist's advantage is ratings volume (244 vs 64). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ERG for iOS holds the better App Store score, 4.8 against 1.6. Both are backed by a comparable volume of ratings — 244 and 64 respectively. Written reviews point the same way: 7% of FirstNet Assist's written reviews are positive against 100% of ERG for iOS's.
Both ship on a similar rhythm, roughly every 4 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | FirstNet Assist | ERG for iOS |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (244 ratings) | 4.8 (64 ratings) — better |
| Positive reviews | 7.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 244 — better | 64 |
| Update frequency | Every 4 months | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Best chart rank | — | #186 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 13.6 | 12.0 — better |
| Further details — not scored | ||
| Size | 43 MB | 27 MB |
| Age rating | 17+ | 12+ |
| Developer | AT&T Services, Inc. | Pipeline and Hazardous Materials Safety Administration |
Customer experience
FirstNet Assist
ERG for iOS
Bugs and requests
FirstNet Assist
Reported bugs
14 issues- App crashes on launch, particularly on iPhone 14 Pro with iOS 16.1
- Login continue button not activating, preventing account access
- Constant logout after each use requiring re-authentication
- Biometric login feature not working despite being advertised
- App freezes and times out during login attempts
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- Web pages fail to load or load extremely slowly
- Links redirect to non-functional Safari pages
- Bill payment feature errors out repeatedly
- Chat feature unavailable or non-functional
- Account information not displaying correctly
- Auto-pay setup not persisting despite confirmation
- Multiple overlapping pages displaying simultaneously
- App incompatible with certain iOS versions
- User ID showing as inactive despite valid credentials
Requested features
11 requests- Implement Face ID/biometric authentication for faster login
- Mirror the AT&T app interface and functionality
- Integrate with main AT&T app instead of separate application
- Add native bill payment functionality within the app
- Improve app speed and responsiveness
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- Add bill notifications and reminders
- Create a true native app instead of web wrapper
- Add installment plan viewing capability
- Implement device and SIM compatibility checker at download
- Add 'Pay Bill' button on splash screen after login
- Improve account information accessibility
ERG for iOS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
FirstNet Assist
No in-app purchases
ERG for iOS
No in-app purchases
