Comparison

Thai Airways vs Centara Concierge

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Thai Airways

Book flights, manage reservations, and access exclusive deals. Earn and redeem loyalty points, check flight status, and personalize your travel experience. Enjoy seamless booking and in-app services for a smooth journey.

Highlights
  • Explore deals and promotions
  • Book flights and manage reservations
  • Earn and spend loyalty miles
  • Real-time flight status notifications
  • In-app check-in and boarding pass
  • Book ancillary travel services
Features
Read full description

Discover the all-new THAI mobile app experience. Effortlessly explore deals and promotions, book flights, manage your check-in and reservation and earn and spend Royal Orchid Plus miles. With the new design, we will regularly enhance the app with new features to deliver the Smooth as Silk experience our travellers expect. In this first release we are starting with: * A new home screen showing your upcoming trips, a count-down to your check-in, promotions and fare deals and your Royal Orchid Plus membership status. * Intuitive flight booking for your next vacation, business trip or short getaway and now you can pay with cash + miles too! * Simple management of your booking, seat and meal selection and the ability to book special service requests with ease. * Real-time notifications for flight status, booking changes, fare deals, promotions and more. * Book a car, a hotel, travel insurance and other services to ensure your trip is a seamless experience (applicable for select markets). * Check-in as early as 24 hours prior to departure and download your boarding pass. * Access onboard magazines and preview inflight entertainment, all from the app. * Biometric sign-in to ensure secure and convenient access to your bookings, past trips and Royal Orchid Plus membership information. * Help and assistance whenever you need it, through our dedicated customer service features and virtual assistant. Welcome onboard and experience the Royal Orchid Service

About

Centara Concierge

Discover a vibrant collection of hotels offering warm, personalized service. This app provides easy access to everything you need for a delightful stay, blending local character with a relaxed Thai way of living for unforgettable memories.

Highlights
  • Personalized service
  • Local destination character
  • Thai hospitality
  • Unforgettable experiences
  • Easy access to amenities
Features
Read full description

Enjoy delightful pleasures and personable, warm service from the heart. Everything you need is right at your fingertips. A vibrant collection of hotels with a friendly personality, Centara offers inviting spaces which blend the colourful local character of each destination with the Thai relaxed way of living. Here, you make the most out of every occasion and create unforgettable memories with unique experiences.

Screenshots

Thai Airways4 screens
Centara Concierge3 screens

Verdict

The call

The clearest difference is rating: Centara Concierge at 4.0 against Thai Airways's 3.3. Centara Concierge also leads on review sentiment (33% vs 15%). Thai Airways's advantage is ratings volume (226 vs 4) and device support (4 vs 2). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Centara Concierge holds the better App Store score, 4.0 against 3.3. That said, the two scores are not equally well evidenced: Thai Airways has 226 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 15% of Thai Airways's written reviews are positive against 33% of Centara Concierge's.

UpkeepUpdate frequency

Thai Airways ships an update monthly, Centara Concierge every 3 weeks. Both last shipped on October 27, 2026.

Scorecard4 real differences · 6 level
Thai Airways versus Centara Concierge: the parameters behind the verdict, then further details
ParameterThai AirwaysCentara Concierge
PriceFreeFree
Rating3.3 (226 ratings)4.0 (4 ratings) — better
Positive reviews14.9% of reviews33.3% of reviews — better
Number of ratings226 — better4
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPod
Requires iOS15.1 — better15.6
Further details — not scored
Size161 MB78 MB
Age rating4+4+
DeveloperThai Airways InternationalHANDIGO COMPANY LIMITED

Customer experience

Thai Airways

All ratings225 ratings
Positive57.3%
Neutral2.7%
Negative40.0%
Written reviews523 reviews
Positive14.9%
Neutral7.8%
Negative77.2%

Centara Concierge

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%
Written reviews3 reviews
Positive33.3%
Neutral0.0%
Negative66.7%

Bugs and requests

Thai Airways

Reported bugs

5 issues
  • Online check-in not working
  • Cannot log in to ROP account
  • Booking process often fails or gets stuck
  • Passenger details cannot be updated
  • App crashes when trying to search for flights

Requested features

5 requests
  • Ability to manage Royal Orchid Plus (ROP) account within the app
  • Implement e-tickets and Apple Wallet integration
  • Add multi-city booking option
  • Provide gate information and flight status updates
  • Support for multiple languages including Japanese

Centara Concierge

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Thai Airways

No in-app purchases

None

Centara Concierge

No in-app purchases

Questions

Is Thai Airways free?
Thai Airways is free to download, with no in-app purchases.
Is Centara Concierge free?
Centara Concierge is free to download, with no in-app purchases.
Which has better reviews, Thai Airways or Centara Concierge?
Centara Concierge is rated higher. Thai Airways averages 3.3 out of 5 from 226 ratings, while Centara Concierge averages 4.0 from 4 ratings.
Do Thai Airways or Centara Concierge have ads?
Neither Thai Airways nor Centara Concierge shows ads.
Which is updated more often, Thai Airways or Centara Concierge?
Thai Airways ships an update monthly, and Centara Concierge every 3 weeks. Most recently, Thai Airways was updated on October 27, 2026 and Centara Concierge on October 27, 2026.

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