Supportbench vs JumpCloud Admin
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Supportbench
Manage customer support cases efficiently with a flexible toolset. View, update, and create cases, attach files, and track activities. This app helps deliver excellent customer service by providing comprehensive case management features.
- View and update cases
- Manage team cases
- Create new cases
- Attach files and photos
- View ticket details
- Forward cases
- Update company information
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A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.
JumpCloud Admin
Manage user accounts and security settings remotely. Quickly reset passwords, unlock accounts, and handle multi-factor authentication requests from your mobile device.
- Reset user passwords
- Unlock user accounts
- Remove MFA requirements
- View user events
- On-the-go management
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The JumpCloud Admin app gives you, the admin, the power to quickly resolve common user requests while on the go. You can reset passwords, unlock user accounts, remove MFA requirements, and see user events.
Screenshots
Verdict
The clearest difference is rating: JumpCloud Admin at 3.5 against Supportbench's 1.0. JumpCloud Admin also leads on update cadence (every 2 months vs every 22 months) and ratings volume (8 vs 1). Supportbench's advantage is device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JumpCloud Admin holds the better App Store score, 3.5 against 1.0. That said, the two scores are not equally well evidenced: JumpCloud Admin has 8 ratings behind it against 1, so its average is the more settled of the two. Written reviews split almost evenly too, at 0% and 0% positive.
Supportbench ships an update every 22 months, JumpCloud Admin every 2 months. The most recent releases landed on October 7, 2026 and October 11, 2026 respectively.
| Parameter | Supportbench | JumpCloud Admin |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 3.5 (8 ratings) — better |
| Positive reviews | 0.0% of reviews | 0.0% of reviews |
| Number of ratings | 1 | 8 — better |
| Update frequency | Every 22 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.5 — better | 16.0 |
| Further details — not scored | ||
| Size | 10 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Supportbench Services Inc. | JumpCloud |
Customer experience
Supportbench
JumpCloud Admin
In-app purchases
Supportbench
No in-app purchases
JumpCloud Admin
No in-app purchases
Questions
Is Supportbench free?
Is JumpCloud Admin free?
Which has better reviews, Supportbench or JumpCloud Admin?
Do Supportbench or JumpCloud Admin have ads?
Which is updated more often, Supportbench or JumpCloud Admin?
Other comparisons
