Supportbench vs Hudu Mobile

A case management application that delivers on the promises you make to your customers. Deliver the best support using the most flexible tool-set. This version of the iOS app includes: • View and update cases including all of the fields • View all of your teams cases • View queues and your work queues • View recent items • Create new cases • Attach new activities to cases including tasks • Upload and view attachments on cases • Take a picture and attach it to a case • View the details of your tickets including comments with rich text and inline images • Forward cases to other agents • View a companies information and update it including contacts and case history. Supportbench is a powerful and flexible case management system for those customer service and help desks that need more than just the status quo ticketing system.

Blending Hudu's intuitive and efficient tools with the versatility and convenience of mobile apps. Hudu's mobile solution empowers your technicians with secure access to documentation within your instance, all from their fingertips. Using a dedicated mobile interface, access client details, passwords, knowledge base articles, and even vaulted passwords while on the go. Download the app now to get started! Key Features: - Utilize device biometric sensors for authentication - Quickly switch between your instances of Hudu - View all clients within your instance of Hudu - Perform searches globally for clients or passwords - View client-specific information - View client and vault passwords - View both global and client-specific KB articles - Create new passwords - Edit existing passwords - Create new processes from Templates - View all client processes - Complete process tasks - Utilize device password autofill for both client and vault passwords You must have an active Hudu account to use the Hudu mobile app. This app requires an internet connection.