Comparison

Gorgias Helpdesk vs PHNTM APP

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Gorgias Helpdesk

Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.

Highlights
  • Unified inbox for all channels
  • View customer history across channels
  • Respond instantly with templates
  • Use macros for quick answers
  • Support for multiple stores
  • Access customer order details
Features
Read full description

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

About

PHNTM APP

This all-in-one platform provides tools and resources for business success. Capture leads, build websites, and automate messaging across multiple channels. Manage payments, schedule appointments, and track analytics seamlessly.

Highlights
  • Lead capture tools
  • Website and landing page builder
  • Automated messaging across channels
  • Appointment scheduling
  • Payment collection and invoicing
  • Analytics tracking
Features
Read full description

PHNTM AI is the first-ever all-in-one platform that will give you the tools, support, and resources you need to succeed with your business. All the tools you need in one platform without having to "duct-tape" multiple platforms together! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Full Suite Platform for Users. Included in the Platform is a full-featured website Page Builder to capture leads. Our intuitive platform allows you to create full-featured websites with custom menus. Create high-performing and captivating landing pages all in one place! Automatically message leads with prebuilt responses for all messaging channels via voicemail, forced calls, SMS, emails, Facebook Messenger, Instagram DM's & more! Use our built-in tools to collect payments, schedule appointments, and track analytics! Integrate with payment platforms like Stripe and Paypal to create invoices with a few clicks and collect payments all in easy to use App.

Screenshots

Gorgias Helpdesk4 screens
PHNTM APP4 screens

Verdict

The call

The clearest difference is review sentiment: PHNTM APP at 100% against Gorgias Helpdesk's 3%. PHNTM APP also leads on rating (4.0 vs 1.6) and monetization model (free vs freemium). Gorgias Helpdesk's advantage is update cadence (monthly vs every 3 months) and ratings volume (77 vs 4). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PHNTM APP holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 3% of Gorgias Helpdesk's written reviews are positive against 100% of PHNTM APP's.

UpkeepUpdate frequency

Gorgias Helpdesk ships an update monthly, PHNTM APP every 3 months. Both last shipped on October 24, 2026.

Scorecard5 real differences · 5 level
Gorgias Helpdesk versus PHNTM APP: the parameters behind the verdict, then further details
ParameterGorgias HelpdeskPHNTM APP
PriceFreeFree
Rating1.6 (77 ratings)4.0 (4 ratings) — better
Positive reviews2.9% of reviews100.0% of reviews — better
Number of ratings77 — better4
Update frequencyMonthly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreemiumFree — better
DevicesiPhone, iPad, iPod — betteriPhone, iPad
Requires iOS15.1 — better16.6
Further details — not scored
Size38 MB315 MB
Age rating4+4+
DeveloperGorgias Inc.PHNTM

Customer experience

Gorgias Helpdesk

All ratings77 ratings
Positive6.5%
Neutral5.2%
Negative88.3%
Written reviews103 reviews
Positive2.9%
Neutral3.9%
Negative93.2%

PHNTM APP

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Gorgias Helpdesk

Reported bugs

17 issues
  • Text input cursor jumps around during typing
  • Words get scrambled or autocorrected incorrectly
  • Keyboard inserts random words while typing
  • Unexpected logouts every few hours or days
  • Authentication verification loops that don't resolve
Show 12 more
  • Push notifications not triggering
  • App crashes on login or when opening messages
  • Text field scrolling issues
  • Tickets close unexpectedly when closing app
  • Voice-to-text cuts out after one or two words
  • Keyboard covers text input field
  • iPad app doesn't support landscape mode
  • Face ID login crashes app
  • Slow app performance and responsiveness
  • Login information not saved between sessions
  • Macros not functioning on mobile
  • Email signature not populating automatically

Requested features

14 requests
  • iPad landscape mode orientation support
  • Google Sign-In authentication option
  • Photo upload from phone gallery
  • Working push notifications for new messages
  • Search functionality for tickets and conversations
Show 9 more
  • Easy internal note creation
  • Macro support on mobile
  • Better autocorrect/predictive text handling with toggle option
  • Phone call functionality (previously available)
  • Automatic email signature population
  • Face ID login support
  • Ticket closing functionality from within ticket view
  • Better keyboard management to show text being typed
  • Feature parity with desktop version

PHNTM APP

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Gorgias Helpdesk

No in-app purchases

None

PHNTM APP

No in-app purchases

Questions

Is Gorgias Helpdesk free?
Gorgias Helpdesk is free to download, with no in-app purchases.
Is PHNTM APP free?
PHNTM APP is free to download, with no in-app purchases.
Which has better reviews, Gorgias Helpdesk or PHNTM APP?
PHNTM APP is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 77 ratings, while PHNTM APP averages 4.0 from 4 ratings.
Do Gorgias Helpdesk or PHNTM APP have ads?
Neither Gorgias Helpdesk nor PHNTM APP shows ads.
Which is updated more often, Gorgias Helpdesk or PHNTM APP?
Gorgias Helpdesk ships an update monthly, and PHNTM APP every 3 months. Most recently, Gorgias Helpdesk was updated on October 24, 2026 and PHNTM APP on October 24, 2026.

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