Gorgias Helpdesk vs PHNTM APP
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Gorgias Helpdesk
Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.
- Unified inbox for all channels
- View customer history across channels
- Respond instantly with templates
- Use macros for quick answers
- Support for multiple stores
- Access customer order details
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The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
PHNTM APP
This all-in-one platform provides tools and resources for business success. Capture leads, build websites, and automate messaging across multiple channels. Manage payments, schedule appointments, and track analytics seamlessly.
- Lead capture tools
- Website and landing page builder
- Automated messaging across channels
- Appointment scheduling
- Payment collection and invoicing
- Analytics tracking
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PHNTM AI is the first-ever all-in-one platform that will give you the tools, support, and resources you need to succeed with your business. All the tools you need in one platform without having to "duct-tape" multiple platforms together! Capture leads using our landing pages, surveys, forms, calendars, inbound phone system & more! Full Suite Platform for Users. Included in the Platform is a full-featured website Page Builder to capture leads. Our intuitive platform allows you to create full-featured websites with custom menus. Create high-performing and captivating landing pages all in one place! Automatically message leads with prebuilt responses for all messaging channels via voicemail, forced calls, SMS, emails, Facebook Messenger, Instagram DM's & more! Use our built-in tools to collect payments, schedule appointments, and track analytics! Integrate with payment platforms like Stripe and Paypal to create invoices with a few clicks and collect payments all in easy to use App.
Screenshots
Verdict
The clearest difference is review sentiment: PHNTM APP at 100% against Gorgias Helpdesk's 3%. PHNTM APP also leads on rating (4.0 vs 1.6) and monetization model (free vs freemium). Gorgias Helpdesk's advantage is update cadence (monthly vs every 3 months) and ratings volume (77 vs 4). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
PHNTM APP holds the better App Store score, 4.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 4, so its average is the more settled of the two. Written reviews point the same way: 3% of Gorgias Helpdesk's written reviews are positive against 100% of PHNTM APP's.
Gorgias Helpdesk ships an update monthly, PHNTM APP every 3 months. Both last shipped on October 24, 2026.
| Parameter | Gorgias Helpdesk | PHNTM APP |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (77 ratings) | 4.0 (4 ratings) — better |
| Positive reviews | 2.9% of reviews | 100.0% of reviews — better |
| Number of ratings | 77 — better | 4 |
| Update frequency | Monthly — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 15.1 — better | 16.6 |
| Further details — not scored | ||
| Size | 38 MB | 315 MB |
| Age rating | 4+ | 4+ |
| Developer | Gorgias Inc. | PHNTM |
Customer experience
Gorgias Helpdesk
PHNTM APP
Bugs and requests
Gorgias Helpdesk
Reported bugs
17 issues- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
Show 12 moreShow fewer
- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically
Requested features
14 requests- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
Show 9 moreShow fewer
- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version
PHNTM APP
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Gorgias Helpdesk
No in-app purchases
PHNTM APP
No in-app purchases
Questions
Is Gorgias Helpdesk free?
Is PHNTM APP free?
Which has better reviews, Gorgias Helpdesk or PHNTM APP?
Do Gorgias Helpdesk or PHNTM APP have ads?
Which is updated more often, Gorgias Helpdesk or PHNTM APP?
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