Comparison

Gorgias Helpdesk vs Motion (Creative Strategy)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Gorgias Helpdesk

Manage customer service interactions from email, live chat, phone, and social media in a single mobile platform. Streamline support tickets, view customer history, and respond quickly with templates and macros to save time and money.

Highlights
  • Unified inbox for email, chat, phone, social
  • View customer history and order details
  • Instant responses with templates and macros
  • Support for multiple e-commerce stores
  • Streamline support tickets
Features
Read full description

The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.

About

Motion (Creative Strategy)

Save and organize inspiring ads from social media platforms. Collaborate with your team, add context with comments, and discover new creative ideas. Seamlessly syncs with the web platform for deeper analysis and brief creation.

Highlights
  • One-tap ad saving from Instagram and TikTok
  • Organize ads into shareable boards
  • Team collaboration and comments
  • Personalized brand discovery feed
  • Seamless sync with web platform
  • Add context and notes to saved ads
Features
Read full description

Motion is your creative research companion for paid ads. Save inspiring ads from Instagram and TikTok in one tap, organise them into boards, collaborate with your team, and turn inspiration into your next winning concept — all seamlessly connected to Motion on web. Whether you’re a performance marketer, creative strategist, media buyer, or part of a growth team, Motion helps you move faster from “that’s a great ad” to “let’s build on this.” Save ads instantly See an ad you like on Instagram or TikTok? Save it straight to Motion using the share sheet — no screenshots, no links to hunt down later. Organise and filter inspiration Create boards to group ads by theme, brand, concept, or campaign. Use powerful filters to quickly find what you need — by brand, ad status, active time, and more. Boards are shareable and collaborative, so your whole team can contribute and stay aligned. Follow brands & discover inspo Follow brands you care about and explore a curated For You feed, personalised based on the brands you follow and the creative styles that inspire you. Add context with comments Leave notes and ideas directly on saved ads. Comments are visible to collaborators, making it easy to discuss hooks, formats, and creative directions in one place. Go deeper in Motion on web Everything you save in the app is instantly available in Motion on web, where you can run AI analysis, create creative briefs, and turn inspiration into action. Built for modern creative teams - One-tap ad saving from Instagram and TikTok - Boards for organising and sharing inspiration - Brand discovery and personalised feeds - Team comments and collaboration - Seamless sync with Motion on web The Motion mobile app is free with a Motion account and designed to work alongside the full Motion platform.

Screenshots

Gorgias Helpdesk4 screens
Motion (Creative Strategy)4 screens

Verdict

The call

The clearest difference is rating: Motion (Creative Strategy) at 2.0 against Gorgias Helpdesk's 1.6. Motion (Creative Strategy) also leads on update cadence (every 11 days vs monthly). Gorgias Helpdesk's advantage is ratings volume (78 vs 2). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Motion (Creative Strategy) holds the better App Store score, 2.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 78 ratings behind it against 2, so its average is the more settled of the two. Written reviews complicate that: 3% of Gorgias Helpdesk's written reviews are positive against 0% of Motion (Creative Strategy)'s, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Gorgias Helpdesk ships an update monthly, Motion (Creative Strategy) every 11 days. The most recent releases landed on November 2, 2026 and October 30, 2026 respectively.

Scorecard3 real differences · 7 level
Gorgias Helpdesk versus Motion (Creative Strategy): the parameters behind the verdict, then further details
ParameterGorgias HelpdeskMotion (Creative Strategy)
PriceFreeFree
Rating1.6 (78 ratings)2.0 (2 ratings) — better
Positive reviews2.9% of reviews — better0.0% of reviews
Number of ratings78 — better2
Update frequencyMonthlyEvery 11 days — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.115.1
Further details — not scored
Size38 MB113 MB
Age rating4+17+
DeveloperGorgias Inc.motion

Customer experience

Gorgias Helpdesk

All ratings78 ratings
Positive7.7%
Neutral5.1%
Negative87.2%
Written reviews103 reviews
Positive2.9%
Neutral3.9%
Negative93.2%

Motion (Creative Strategy)

All ratings2 ratings
Positive0.0%
Neutral50.0%
Negative50.0%
Written reviews2 reviews
Positive0.0%
Neutral50.0%
Negative50.0%

Bugs and requests

Gorgias Helpdesk

Reported bugs

17 issues
  • Text input cursor jumps around during typing
  • Words get scrambled or autocorrected incorrectly
  • Keyboard inserts random words while typing
  • Unexpected logouts every few hours or days
  • Authentication verification loops that don't resolve
Show 12 more
  • Push notifications not triggering
  • App crashes on login or when opening messages
  • Text field scrolling issues
  • Tickets close unexpectedly when closing app
  • Voice-to-text cuts out after one or two words
  • Keyboard covers text input field
  • iPad app doesn't support landscape mode
  • Face ID login crashes app
  • Slow app performance and responsiveness
  • Login information not saved between sessions
  • Macros not functioning on mobile
  • Email signature not populating automatically

Requested features

14 requests
  • iPad landscape mode orientation support
  • Google Sign-In authentication option
  • Photo upload from phone gallery
  • Working push notifications for new messages
  • Search functionality for tickets and conversations
Show 9 more
  • Easy internal note creation
  • Macro support on mobile
  • Better autocorrect/predictive text handling with toggle option
  • Phone call functionality (previously available)
  • Automatic email signature population
  • Face ID login support
  • Ticket closing functionality from within ticket view
  • Better keyboard management to show text being typed
  • Feature parity with desktop version

Motion (Creative Strategy)

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Gorgias Helpdesk

No in-app purchases

None

Motion (Creative Strategy)

No in-app purchases

Questions

Is Gorgias Helpdesk free?
Gorgias Helpdesk is free to download, with no in-app purchases.
Is Motion (Creative Strategy) free?
Motion (Creative Strategy) is free to download, with no in-app purchases.
Which has better reviews, Gorgias Helpdesk or Motion (Creative Strategy)?
Motion (Creative Strategy) is rated higher. Gorgias Helpdesk averages 1.6 out of 5 from 78 ratings, while Motion (Creative Strategy) averages 2.0 from 2 ratings.
Do Gorgias Helpdesk or Motion (Creative Strategy) have ads?
Neither Gorgias Helpdesk nor Motion (Creative Strategy) shows ads.
Which is updated more often, Gorgias Helpdesk or Motion (Creative Strategy)?
Gorgias Helpdesk ships an update monthly, and Motion (Creative Strategy) every 11 days. Most recently, Gorgias Helpdesk was updated on November 2, 2026 and Motion (Creative Strategy) on October 30, 2026.

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