Gorgias Helpdesk vs My Boxify
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Gorgias Helpdesk
Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.
- Unified inbox for all channels
- View customer history across channels
- Respond instantly with templates
- Use macros for quick answers
- Support for multiple stores
- Access customer order details
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The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
My Boxify
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Boxify is Nigeria's premier delivery and logistics platform, connecting customers, vendors, and logistics services in Abuja and Lagos. Whether you need same-day delivery, interstate shipping, or warehousing solutions, Boxify makes delivery simple. KEY FEATURES SAME-DAY DELIVERY (Abuja & Lagos) Get your packages delivered within hours in Abuja and Lagos. Choose drop-off at our centers or doorstep pickup. INTERSTATE DELIVERY (3-5 Working Days) Ship packages across Nigeria with real-time tracking, notifications, and secure cash-on-delivery options. PRICING CALCULATOR Get instant and transparent pricing for all deliveries. VENDOR SOLUTIONS Expand your business to Abuja and Lagos at no cost. Services include: • Cash on delivery • Same-day and fast delivery • Professional packaging • Dedicated support • Inventory management WAREHOUSING & INVENTORY Free warehousing in Abuja and Lagos with secure storage, daily reports, pick and pack services, return processing, and call center support. SUPPORT 24/7 customer support via WhatsApp, phone, Instagram, or in-app chat. PERFECT FOR • E-commerce vendors • Online shoppers • Businesses needing warehousing • Anyone sending packages • Cash-on-delivery customers SERVICE LOCATIONS Abuja and Lagos (more coming soon). SECURE & RELIABLE • Paystack secure payments • Real-time tracking • Verified riders • Insurance options • Proof of delivery WHY CHOOSE BOXIFY? • Same-day delivery • Transparent pricing • Free warehousing • Cash-on-delivery support • Vendor dashboard • Real-time tracking • Professional packaging • Responsive support • Flexible pickup and delivery Download Boxify today and experience fast and reliable delivery across Nigeria. For support: Phone: 2349021000812 WhatsApp: 2349021000812 Email: support@myboxify.app
Screenshots
Verdict
Gorgias Helpdesk and My Boxify are too close to call on the numbers: across 5 compared parameters — price, ads, in-app purchases and device support among them — neither pulls far enough ahead to decide it. What separates them is feature set and interface, not measurable difference.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
| Parameter | Gorgias Helpdesk | My Boxify |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (77 ratings) — better | — |
| Positive reviews | 2.9% of reviews | — |
| Number of ratings | 77 — better | — |
| Update frequency | Monthly | — |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | — |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.1 | 14.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 8 MB |
| Age rating | 4+ | 4+ |
| Developer | Gorgias Inc. | MAOCULAR TECH EXPERT LIMITED |
Bugs and requests
Gorgias Helpdesk
Reported bugs
17 issues- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
Show 12 moreShow fewer
- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically
Requested features
14 requests- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
Show 9 moreShow fewer
- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version
My Boxify
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Gorgias Helpdesk
No in-app purchases
My Boxify
No in-app purchases









