Gorgias Helpdesk vs Focus Timer
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Gorgias Helpdesk
Manage customer support across email, live chat, phone, and social media from a single mobile interface. Streamline ticket management, view customer history, and respond instantly with templates and macros to save time and money.
- Unified inbox for all channels
- View customer history across channels
- Respond instantly with templates
- Use macros for quick answers
- Support for multiple stores
- Access customer order details
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The Gorgias mobile application gives you access to a true all-in-one help desk experience while at the office or on-the-go. View and respond to email, live chat, phone, Facebook, Instagram, contact us page through one unified, mobile platform so you can streamline your support tickets, saving you time and money. From our mobile app, you can: Provide Customer Service On Every CRM Channel - Manage conversations from email, live chat, phone, and social in one helpdesk - See the full customer live chat and message history across different channels in one view - Provide support for multiple stores Cut Customer Support Time In Half - Respond instantly with live chat - See customer support details and orders right next to the ticket - Respond in one click using pre-made templates - Use Macros (variables like order status, shipping date, etc.) to pre-fill answers Gorgias is a help desk (help center or customer support) for Ecommerce stores that allows your customer service team to manage all of your support, customer service in one place. Top Shopify and Magento stores use Gorgias to reduce ticket first response time and increase the efficiency of their customer support teams.
Focus Timer
Enhance your concentration with a minimalist focus timer. Customize session lengths, enjoy ambient sounds, and track your progress to achieve deep work for studying, coding, or creative projects.
- Customizable focus sessions (5-120 min)
- Distraction-free interface
- Session history tracking
- Ambient background sounds
- Smart break reminders
- Dark mode support
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MVAT Focus helps you achieve deep work with a beautiful, distraction-free focus timer. Features: - Customizable focus sessions from 5 to 120 minutes - Clean, minimal interface designed to keep you in the zone - Session history to track your productivity - Ambient background sounds for concentration - Smart break reminders - Dark mode optimized Whether you're studying, coding, writing, or working on creative projects, MVAT Focus provides the perfect environment for sustained concentration. Free tier includes 25-minute sessions. Upgrade to Pro for sessions up to 120 minutes and advanced features.
Screenshots
Verdict
The clearest difference is rating: Focus Timer at 5.0 against Gorgias Helpdesk's 1.6. Gorgias Helpdesk's advantage is in-app purchases (none vs 1) and ratings volume (77 vs 1). On price, ads, monetization model and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Focus Timer sells 1 one-off in-app purchase. Gorgias Helpdesk asks for nothing beyond the download.
Focus Timer holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Gorgias Helpdesk has 77 ratings behind it against 1, so its average is the more settled of the two.
Gorgias Helpdesk ships an update monthly, Focus Timer every 2 months. The most recent releases landed on October 9, 2026 and September 15, 2026 respectively.
| Parameter | Gorgias Helpdesk | Focus Timer |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (77 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 2.9% of reviews | — |
| Number of ratings | 77 — better | 1 |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Freemium | Freemium |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 | 15.1 |
| Further details — not scored | ||
| Size | 38 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | Gorgias Inc. | Ariel Agor |
Customer experience
Gorgias Helpdesk
Focus Timer
Bugs and requests
Gorgias Helpdesk
Reported bugs
17 issues- Text input cursor jumps around during typing
- Words get scrambled or autocorrected incorrectly
- Keyboard inserts random words while typing
- Unexpected logouts every few hours or days
- Authentication verification loops that don't resolve
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- Push notifications not triggering
- App crashes on login or when opening messages
- Text field scrolling issues
- Tickets close unexpectedly when closing app
- Voice-to-text cuts out after one or two words
- Keyboard covers text input field
- iPad app doesn't support landscape mode
- Face ID login crashes app
- Slow app performance and responsiveness
- Login information not saved between sessions
- Macros not functioning on mobile
- Email signature not populating automatically
Requested features
14 requests- iPad landscape mode orientation support
- Google Sign-In authentication option
- Photo upload from phone gallery
- Working push notifications for new messages
- Search functionality for tickets and conversations
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- Easy internal note creation
- Macro support on mobile
- Better autocorrect/predictive text handling with toggle option
- Phone call functionality (previously available)
- Automatic email signature population
- Face ID login support
- Ticket closing functionality from within ticket view
- Better keyboard management to show text being typed
- Feature parity with desktop version
Focus Timer
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Gorgias Helpdesk
No in-app purchases
Focus Timer
- MVAT Focus Pro$0.99
Questions
Is Gorgias Helpdesk free?
Is Focus Timer free?
Which has better reviews, Gorgias Helpdesk or Focus Timer?
Do Gorgias Helpdesk or Focus Timer have ads?
Which is updated more often, Gorgias Helpdesk or Focus Timer?
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