ReyText vs STELLA Insights

ReyText from Reynolds and Reynolds allows dealership personnel to engage with customers through text messages. For example, employees can text vehicle service updates to customers, follow-up with a sales lead after a test drive, or let a customer know when his vehicle repair is complete. Designed and built as part of Reynolds Retail Management System, ReyText stores conversation history with the customer profile to maintain a relationship throughout the ownership experience. ReyText also enhances productivity and efficiency as employees are no longer tied to workstations when communicating with customers. This mobile application gives users the functionality of standard text messaging applications, while offering the elite security and capabilities of operating within Reynolds Retail Management System. *ReyText is only available for ERA-IGNITE.

STELLA Insights puts your dealership’s performance insights and alerts right in your pocket. Stay connected to the numbers that matter, see how your service department is performing, and know when something needs attention wherever you are. SIGN IN THE SAME WAY YOUR DEALERSHIP ALREADY DOES Enter your work email and STELLA will connect you to your dealership’s sign-in experience. Use single sign-on when configured, or securely sign in with your STELLA password. If your account is not connected to a rooftop yet, you can request access directly from the app. SEE ONE STORE OR YOUR ENTIRE GROUP Manage multiple rooftops? Easily switch between an individual dealership and a consolidated group view. Your dashboards automatically update to reflect the location or group you’re viewing. SERVICE PERFORMANCE AT A GLANCE Get a clear view of how STELLA is performing for your service department, including: • Total calls • Call handling rate • Autonomous rate • Appointments booked • Booking conversion rate • Average STELLA talk time Compare performance across periods and choose the date range that works for you — from Today to a Custom Range. GET THE ALERTS THAT MATTER Stay ahead of issues and opportunities with real-time alerts. Get notified when something needs your attention, including low survey scores, repeated callers, booked or cancelled appointments, recalls, and more. Choose which alert types you want to receive on your device, while keeping your dealership’s existing alert configuration intact. BUILT FOR DEALERSHIP LEADERS ON THE GO STELLA Insights is designed for service managers, BDC teams, and dealer group leadership who need visibility into performance without being tied to a desktop. Deep reporting, campaign building, and configuration can be found in the desktop version. Requires an active STELLA Insights account provisioned by your dealership.