NinjaOne Mobile vs ITarian Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NinjaOne Mobile
Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.
- Unified IT management
- Remote end-user support
- Centralized workflows
- Single pane of glass interface
- Manage from anywhere
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NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.
ITarian Mobile
Manage customer service tickets on the go with this mobile platform. Create, edit, and track tickets, receiving real-time updates and notifications. It offers a comprehensive view of open, assigned, and overdue requests.
- Create new tickets
- Edit ticket information
- View ticket status (open, assigned, overdue)
- Receive ticket updates and alerts
- Mobile ticket management
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Here's an easy way to track your customer requests even when you are mobile via ITarian Mobile! ITarian Mobile is a mobile version of ITarian platform. With Service Desk (ticket management) which is part of ITarian platform, it allows you to view, create, track, manage tickets, update ticket info and more wherever you are and whenever you want. ITarian Mobile application enables overall view on tickets by categorization and provides easy way to support customer request. All these amazing features are now available for mobile and FREE. Features: - Create new tickets - Edit info and details of tickets - Total view on open, assigned to you, overdue and unassigned tickets - Get ticket updates and alerts as notifications on your mobile device - And more..
Screenshots
Verdict
The clearest difference is rating: NinjaOne Mobile at 2.6 against ITarian Mobile's 1.9. NinjaOne Mobile also leads on update cadence (every 2 months vs every 6 months) and ratings volume (73 vs 13). ITarian Mobile's advantage is iOS requirement (7.1 vs 16.0). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NinjaOne Mobile holds the better App Store score, 2.6 against 1.9. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 13, so its average is the more settled of the two. Written reviews complicate that: 22% of NinjaOne Mobile's written reviews are positive against 27% of ITarian Mobile's, so the app with the better star average is not the one people write more warmly about.
NinjaOne Mobile ships an update every 2 months, ITarian Mobile every 6 months. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.
| Parameter | NinjaOne Mobile | ITarian Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.6 (73 ratings) — better | 1.9 (13 ratings) |
| Positive reviews | 21.9% of reviews | 27.3% of reviews — better |
| Number of ratings | 73 — better | 13 |
| Update frequency | Every 2 months — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 7.1 — better |
| Further details — not scored | ||
| Size | 38 MB | 25 MB |
| Age rating | 4+ | 4+ |
| Developer | NinjaRMM, LLC | ITARIAN LLC |
Customer experience
NinjaOne Mobile
ITarian Mobile
Bugs and requests
NinjaOne Mobile
Reported bugs
36 issues- Login loop with SSO/Entra ID
- MFA not working or broken
- Authenticator never calls back
- App continually signs out
- Notifications never work
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- Keyboard pops up and obstructs navigation
- Action and function key bar disappeared
- SSO login screen won't allow changing accounts
- Have to log in every 20 seconds
- Login fails after updates
- Cannot log in with MFA codes, only SMS
- Action button for remote in is gone
- False data in threat counts and group filters
- Scripts do not work
- Redirects to external browser that won't accept input
- Crashing on launch (iOS 18)
- SSO broken, loops between screens
- Login loop prevents sign-in
- App launches Safari and then endless pop-ups
- Cannot sign in with SSO
- Biometric login not possible, always asks for 2FA
- Infinite sign-in loop with Azure AD
- Last update broke SSO logins with Entra SSO
- No login over SSO since last update
- Persistent issue with staying signed in
- Resetting user password is spotty or shows nothing
- Cannot unlock user account from app
- MFA setup required, but no way to submit verification
- Cannot run scripts as credential selection field is broken
- Push notifications stopped working
- List of scripts is empty (only shows categories)
- Task manager functionality not working
- Cannot log back in with correct credentials after first day
- App does not work
- Approval bug is reversed (approve rejects, reject approves)
- New UI limits information and can't run scripts
Requested features
18 requests- Add facial recognition for login
- Add ability to access device terminal/cmd/powershell
- Add ability to search devices by logged in user
- Add storage drive capacity/utilization
- Add Windows version (e.g., 22H2)
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- Add processor make/model
- Add graphics card make/model
- Sort scripts alphabetically
- Add dark mode option
- Add advanced analytics dashboard
- Add option for alert sound with push notifications
- Add ability to change alert sound
- Add full access to event viewer
- Add hard drive monitoring
- Add ability to run scheduled scripts/policies
- Add command line access
- Add ability to scan and deploy patches from app
- Add more options to do things as in web interface
ITarian Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NinjaOne Mobile
No in-app purchases
ITarian Mobile
No in-app purchases
Questions
Is NinjaOne Mobile free?
Is ITarian Mobile free?
Which has better reviews, NinjaOne Mobile or ITarian Mobile?
Do NinjaOne Mobile or ITarian Mobile have ads?
Which is updated more often, NinjaOne Mobile or ITarian Mobile?
Other comparisons
