Comparison

NinjaOne Mobile vs IDmelon Authenticator

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

NinjaOne Mobile

Manage IT infrastructure and support end-users remotely with a unified platform. This solution centralizes IT management workflows into a single, accessible interface for a streamlined experience.

Highlights
  • Unified IT management
  • Remote end-user support
  • Centralized workflows
  • Single pane of glass interface
  • Manage from anywhere
Features
Read full description

NinjaOne is the industry’s only unified IT management solution the centralizes and consolidates your IT management workflows into a single pane of glass. The NinjaOne app gives you the power to manage IT and support end-users from anywhere, providing a better IT experience for everyone.

About

IDmelon Authenticator

Transform your smartphone into a FIDO2 security key for passwordless logins on all your devices. Generate, store, and manage passkeys for secure and easy access to online accounts and applications. Compatible with major platforms like GitHub, Facebook, and Microsoft.

Highlights
  • Smartphone as FIDO2 security key
  • Passwordless logins
  • Passkey generation and management
  • Cross-device compatibility
  • Supports GitHub, Facebook, Microsoft
  • Tap & Login experience
Features
Read full description

Turn your smartphone into a USB FIDO2 security key that helps you go passwordless and keep your data safe on all devices. IDmelon enables you to turn your all-in-one smartphone into a FIDO security key. Once IDmelon is installed and activated on your smartphone, you will no longer deal with passwords on PC for login to Windows, online accounts, and applications. Instead, you will use passkeys for safer easier logins across all your devices without having to reregister credentials on every new device of yours. You can also use passkeys for login to accounts and applications on iOS devices and iPad/tablets. This means that you can generate, store, and manage passkeys to access your data, anywhere, anytime, on any of your devices. IDmelon is fully compatible with GitHub, Twitter, Facebook, Microsoft products and services such as Outlook, Office etc, as well as many more FIDO2 supported platforms. To set up your smartphone as a security key or a passkey manager, you will receive an activation link/button via email. After the activation process on your smartphone has finished, your smartphone is ready to work in combination with either IDmelon Pairing Tool or IDmelon Reader. You can pair your smartphone with PC via IDmelon Pairing Tool, which is a desktop/laptop app. To pair your smartphone with a PC, you need the IDmleon Pairing Tool installed on the computer first. Then, you scan a QR code on the PC screen only once, and from then on, a single tap on a push notification on your paired smartphone is enough to login! Notice: IDmelon Pairing Tool is compatible with macOS and Windows 10 or later (Entra ID, formerly known as Azure AD, joined). Permission notice: IDmelon Pairing Tool needs your permission to use smartphone camera only for the purpose of QR code scanning once to pair your smartphone with PC. To enjoy the unique Tap & Login experience, however, you need IDmelon Reader, which is a plug and play hardware that can be plugged into USB ports on PCs. Workspaces with shared computers are great places to use IDmelon Reader. With a single tap of your smartphone on Reader, you will receive a notification to login. Permission notice: To use IDmelon Reader, IDmelon app requires permission to access your smartphone's Bluetooth only for authentication purposes. Sometimes, your work might roll out IDmelon and ask you to set up your smartphone as a security key when accessing certain files, emails, or apps. So, you will receive an invitation email containing an activation link/button. You need to first install the IDmelon app on your smartphone to be able to click on the link/button on the same device on which the app is installed. Or, you may be empowered to use your ID badge or NFC card as a FIDO security key for the same purpose. To find out more, visit our website: https://www.idmelon.com/ License Agreement can be found at: https://www.idmelon.com/end-user-license-agreement/ For the latest Privacy Policy, see: https://www.idmelon.com/privacy-policy/

Screenshots

NinjaOne Mobile4 screens
IDmelon Authenticator4 screens

Verdict

The call

The clearest difference is review sentiment: IDmelon Authenticator at 100% against NinjaOne Mobile's 22%. IDmelon Authenticator also leads on rating (4.7 vs 2.6) and update cadence (every 2 weeks vs every 2 months). NinjaOne Mobile's advantage is in-app purchases (none vs 2) and ratings volume (73 vs 7). On price, ads, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. IDmelon Authenticator sells 2 in-app purchases, starting at $5.99 per year. NinjaOne Mobile asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

IDmelon Authenticator holds the better App Store score, 4.7 against 2.6. That said, the two scores are not equally well evidenced: NinjaOne Mobile has 73 ratings behind it against 7, so its average is the more settled of the two. Written reviews point the same way: 22% of NinjaOne Mobile's written reviews are positive against 100% of IDmelon Authenticator's.

UpkeepUpdate frequency

NinjaOne Mobile ships an update every 2 months, IDmelon Authenticator every 2 weeks. The most recent releases landed on September 18, 2026 and September 26, 2026 respectively.

Scorecard6 real differences · 4 level
NinjaOne Mobile versus IDmelon Authenticator: the parameters behind the verdict, then further details
ParameterNinjaOne MobileIDmelon Authenticator
PriceFreeFree
Rating2.6 (73 ratings)4.7 (7 ratings) — better
Positive reviews21.9% of reviews100.0% of reviews — better
Number of ratings73 — better7
Update frequencyEvery 2 monthsEvery 2 weeks — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.016.0
Further details — not scored
Size38 MB165 MB
Age rating4+4+
DeveloperNinjaRMM LLCIDmelon Technologies Inc

Customer experience

NinjaOne Mobile

All ratings73 ratings
Positive32.9%
Neutral8.2%
Negative58.9%
Written reviews73 reviews
Positive21.9%
Neutral9.6%
Negative68.5%

IDmelon Authenticator

All ratings7 ratings
Positive85.7%
Neutral14.3%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

NinjaOne Mobile

Reported bugs

36 issues
  • Login loop with SSO/Entra ID
  • MFA not working or broken
  • Authenticator never calls back
  • App continually signs out
  • Notifications never work
Show 31 more
  • Keyboard pops up and obstructs navigation
  • Action and function key bar disappeared
  • SSO login screen won't allow changing accounts
  • Have to log in every 20 seconds
  • Login fails after updates
  • Cannot log in with MFA codes, only SMS
  • Action button for remote in is gone
  • False data in threat counts and group filters
  • Scripts do not work
  • Redirects to external browser that won't accept input
  • Crashing on launch (iOS 18)
  • SSO broken, loops between screens
  • Login loop prevents sign-in
  • App launches Safari and then endless pop-ups
  • Cannot sign in with SSO
  • Biometric login not possible, always asks for 2FA
  • Infinite sign-in loop with Azure AD
  • Last update broke SSO logins with Entra SSO
  • No login over SSO since last update
  • Persistent issue with staying signed in
  • Resetting user password is spotty or shows nothing
  • Cannot unlock user account from app
  • MFA setup required, but no way to submit verification
  • Cannot run scripts as credential selection field is broken
  • Push notifications stopped working
  • List of scripts is empty (only shows categories)
  • Task manager functionality not working
  • Cannot log back in with correct credentials after first day
  • App does not work
  • Approval bug is reversed (approve rejects, reject approves)
  • New UI limits information and can't run scripts

Requested features

18 requests
  • Add facial recognition for login
  • Add ability to access device terminal/cmd/powershell
  • Add ability to search devices by logged in user
  • Add storage drive capacity/utilization
  • Add Windows version (e.g., 22H2)
Show 13 more
  • Add processor make/model
  • Add graphics card make/model
  • Sort scripts alphabetically
  • Add dark mode option
  • Add advanced analytics dashboard
  • Add option for alert sound with push notifications
  • Add ability to change alert sound
  • Add full access to event viewer
  • Add hard drive monitoring
  • Add ability to run scheduled scripts/policies
  • Add command line access
  • Add ability to scan and deploy patches from app
  • Add more options to do things as in web interface

IDmelon Authenticator

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

NinjaOne Mobile

No in-app purchases

2 purchases

IDmelon Authenticator

Subscriptions2
  • IDmelon Standard$5.991 Year
  • IDmelon Premium$11.991 Year

Questions

Is NinjaOne Mobile free?
NinjaOne Mobile is free to download, with no in-app purchases.
Is IDmelon Authenticator free?
IDmelon Authenticator is free to download, with in-app purchases available.
Which has better reviews, NinjaOne Mobile or IDmelon Authenticator?
IDmelon Authenticator is rated higher. NinjaOne Mobile averages 2.6 out of 5 from 73 ratings, while IDmelon Authenticator averages 4.7 from 7 ratings.
Do NinjaOne Mobile or IDmelon Authenticator have ads?
Neither NinjaOne Mobile nor IDmelon Authenticator shows ads.
Which is updated more often, NinjaOne Mobile or IDmelon Authenticator?
NinjaOne Mobile ships an update every 2 months, and IDmelon Authenticator every 2 weeks. Most recently, NinjaOne Mobile was updated on September 18, 2026 and IDmelon Authenticator on September 26, 2026.

Other comparisons