Comparison

HP Support Assistant vs Smart Printer App for HP Scan

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

About

Smart Printer App for HP Scan

Transform your mobile device into a versatile printing and scanning hub. Easily print photos, documents, and various printables, or scan, edit, and share files. This app also includes fax capabilities and document management tools.

Highlights
  • Print photos and documents
  • Scan, edit, and enhance documents
  • Send and receive faxes globally
  • Convert photos to PDF
  • Compress PDF files
  • Share printer access
Features
Read full description

Smart Printer App lets you print photos and documents easily—no printer drivers required. It supports over 7,500 printer models from a wide range of manufacturers and brands. An all-in-one printer, scanner, and office tool—right on your iPhone or iPad. Turn your phone into a powerful multi-function printer. Easily print, scan, fax, and manage documents anytime, anywhere. Our smart printer app works seamlessly with most printer models, including HP, Brother, Canon, Dell, Epson, Lanier, Xerox, Aurora, Lexmark, Panasonic, Ricoh, Toshiba, and many more. app works seamlessly with most printer models, including HP, Brother, Canon, Dell, Epson, Lanier, Xerox, Aurora, Lexmark, Panasonic, Ricoh, Toshiba, and many more. PRINT FROM IPHONE & IPAD: Print photos and documents directly from your device with Smart Printer App. - Print photos and documents - Print multiple photos on one page - Print photos as posters - Print emails and web pages - Print printables, including: - Greeting cards - Coloring pages - Kids’ learning worksheets - Productivity templates - Paper crafts - Print labels: customize and print labels - Print calendars: create and print custom calendars - Print quizzes: select knowledge topics and print quizzes instantly SCAN DOCUMENTS: Scan, edit, and print documents with ease. - Scan documents using your camera - Edit and enhance scanned files - Share documents via Email, AirDrop, or messaging apps OFFICE TOOLS: Essential document tools for everyday work. - Convert photos to PDF - Delete pages from PDF files - Compress PDF files - Transfer files from PC to iPhone or iPad SEND FAXES WORLDWIDE Send and receive faxes securely, without a fax machine. - Scan and send faxes globally - Receive delivery status notifications - Fax with encrypted connections SHARE PRINTER ACCESS: Print together, even on the same printer. - Allow family members or teammates to print using your printer - Join a group to print documents on a shared printer Disclaimer Product names, logos, and brand names are used for identification purposes only and do not imply endorsement or affiliation with this application. 【Auto-Renewal Subscription Information】 1. Subscription Services: Weekly, annual membership auto-renewals, and lifetime membership 2. Auto-Renewal: Accounts purchasing consecutive weekly or annual memberships will be automatically charged via iTunes 24 hours before each quarterly expiration date 3. Canceling Subscriptions: To cancel, manually navigate to iOS “Settings” → “iTunes Store & App Store” → tap “Apple ID” → select “View Apple ID” → go to “Account Settings” → tap “Subscriptions” → choose the subscription to cancel auto-renewal. Subscriptions will renew automatically unless canceled at least 24 hours before the current subscription period ends. 4. Terms of Service: http://smartprinter.visonxy.com/#/agreement 5. Privacy Policy: http://smartprinter.visonxy.com/#/privacy

Screenshots

HP Support Assistant4 screens
Smart Printer App for HP Scan4 screens

Verdict

The call

The clearest difference is rating: Smart Printer App for HP Scan at 4.3 against HP Support Assistant's 2.2. Smart Printer App for HP Scan also leads on update cadence (fortnightly vs every 4 months) and review sentiment (29% vs 6%). HP Support Assistant's advantage is in-app purchases (none vs 7). On price, ratings volume, ads and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Smart Printer App for HP Scan sells 7 in-app purchases, starting at $9.99 per 7 days. HP Support Assistant asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Smart Printer App for HP Scan holds the better App Store score, 4.3 against 2.2. Both are backed by a comparable volume of ratings — 237 and 429 respectively. Written reviews point the same way: 6% of HP Support Assistant's written reviews are positive against 29% of Smart Printer App for HP Scan's.

UpkeepUpdate frequency

HP Support Assistant ships an update every 4 months, Smart Printer App for HP Scan fortnightly. The most recent releases landed on September 22, 2026 and September 8, 2026 respectively.

Scorecard5 real differences · 5 level
HP Support Assistant versus Smart Printer App for HP Scan: the parameters behind the verdict, then further details
ParameterHP Support AssistantSmart Printer App for HP Scan
PriceFreeFree
Rating2.2 (237 ratings)4.3 (429 ratings) — better
Positive reviews6.1% of reviews28.6% of reviews — better
Number of ratings237429 — better
Update frequencyEvery 4 monthsFortnightly — better
AdsNoNo
In-app purchasesNo — betterYes
MonetizationFree — betterFree with in-app purchases
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.1 — better16
Further details — not scored
Size18 MB192 MB
Age rating4+4+
DeveloperHP Inc.VISONXY LIMITED

Customer experience

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

Smart Printer App for HP Scan

All ratings429 ratings
Positive82.5%
Neutral3.0%
Negative14.5%
Written reviews14 reviews
Positive28.6%
Neutral0.0%
Negative71.4%

Bugs and requests

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

Smart Printer App for HP Scan

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

HP Support Assistant

No in-app purchases

7 purchases

Smart Printer App for HP Scan

Subscriptions6
  • Smart Printer Weekly Membership$9.997 Days
  • Smart Printer Weekly Membership3 Days trial$9.997 Days
  • Smart Printer Monthly Membership$19.991 Month
Show 3 more
  • Smart Printer Premium7 Days trial$39.991 Year
  • Smart Printer Premium1 Month trial$39.991 Year
  • Smart Printer Annual Membership$49.991 Year
One-time1
  • Smart Printer Lifetime Membership$69.99

Questions

Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Is Smart Printer App for HP Scan free?
Smart Printer App for HP Scan is free to download, with in-app purchases available.
Which has better reviews, HP Support Assistant or Smart Printer App for HP Scan?
Smart Printer App for HP Scan is rated higher. HP Support Assistant averages 2.2 out of 5 from 237 ratings, while Smart Printer App for HP Scan averages 4.3 from 429 ratings.
Do HP Support Assistant or Smart Printer App for HP Scan have ads?
Neither HP Support Assistant nor Smart Printer App for HP Scan shows ads.
Which is updated more often, HP Support Assistant or Smart Printer App for HP Scan?
HP Support Assistant ships an update every 4 months, and Smart Printer App for HP Scan fortnightly. Most recently, HP Support Assistant was updated on September 22, 2026 and Smart Printer App for HP Scan on September 8, 2026.

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