SamTrans Mobile vs SamTrans Ride Plus

The official SamTrans Mobile ticketing app lets you use your phone to pay your fare on any SamTrans local or express routes. Just download the free app, register your debit/credit card in our secure system, and we’ll get you where you need to go. WHAT YOU CAN DO WITH THIS APP: * Pay bus fare using your phone without having to carry cash or worry about exact change. * Buy and use fares instantly using a debit/credit card for a single fare or multiple fares for a group of riders. Mobile tickets must be used within thirty days. HOW IT WORKS Tickets: 1. Go to Buy Tickets 2. Choose mode of travel 3. Add tickets to cart 4. Checkout 5. Activate ticket when bus arrives 6. Show ticket to driver COMMON QUESTIONS How do I pay for my tickets in the SamTrans Mobile app? Debit or credit (American Express, Visa, MasterCard, and Discover) cards are accepted. Can customers use a commuter debit card? Yes, provided you have funds in your account. If the card is denied, it will take three to five business days before the funding will appear back on your card. If I am having a problem loading the application, who should I call? Please call customer service at 1-800-660-4287. All problems should be directed to customer service which is available: weekdays 7am – 7pm, weekends & holidays 8am – 5pm. Do I need an internet connection to buy or use tickets? You will need an internet connection to buy and activate bus passes. However, if you save the purchased tickets in your device, you will not need to have internet connection to activate them. IMPORTANT REMINDERS: - Don’t uninstall the SamTrans Mobile app or erase your phone while you have active tickets on it. This will cause you to lose your tickets. Your tickets are stored on your phone (which makes it possible to use them without a cellular network or a wireless Internet connection). Before uninstalling the app or resetting your phone move tickets to the cloud (See Frequently Asked Questions for info). - Activate your ticket right before boarding - Show your ticket to the driver upon boarding - Watch your battery level. You cannot board without showing your ticket.

Select a transit stop, a public place, an address or tap directly on the map to set your pickup/drop-off points. Set your trip date and departure/arrival time and let Ride Plus provide you with the best route for your destination. In-app notifications will keep you posted on the exact time of pickup. You will be able to track the vehicle in real-time on the map and see the remaining time before pickup. Once onboard, sit back and relax. Ride Plus will get you to your destination as quickly as possible. Since Ride Plus is a transit rideshare service, you will share your trip with fellow riders. From your phone you can easily: book multiple rides at a time, change or cancel a ride, schedule them in advance and save them to your phone's calendar. You will also have access to useful information about our service and tips on how to use it efficiently. Like it? Rate it! Have a question? Send us an email at rideplus@samtrans.com