Won’t accept new payment methods
I saw another review on here posted 2 years ago, complaining of the same issue, and the developer replied that they have since fixed it; well, 2 years later, it is happening again, and there’s no new update. I first noticed it last month when I had a replacement card to replace one of the cards I had saved on there and when I tried to put the new card in to pay for my redi-wheels, I got the “There was an error adding your payment method. Please contact customer service for assistance” error! So I complained to customer service about it! Tried force closing and reopening the app, nothing, tried uninstalling and reinstalling, nothing, and tried restarting my phone, nothing worked! A month later when I’m needing to take a redi-wheels ride again, and I didn’t have small cash on me, and I only had funds on one card at the moment that wasn’t already on the app, so I tried to add that card and I STILL got the same error a month later after complaining to them! And now today as I write this, I’m needing to take redi-wheels again to get to an appointment and IT’S STILL GIVING THIS ISSUE! I had to get non-payment slips from the drivers of my redi-wheels rides the other day that I just went and paid yesterday and it looks like I’m going to have to those slips AGAIN!! I think at this point, if yall going to keep doing this to us, you might as well give us riders, who don’t have small cash, free fares to compensate us! This app should be checked for bugs and updated frequently, NOT only every 2 years or when someone says something! 🙄
EDIT: I actually just saw that this app was last updated 5, FIVE, years ago, so I guess that means that they must have not PROPERLY fixed the issue when they told that they fixed the issue to the other reviewer who posted of the same problem 2 years ago! This is ridiculous!
EDIT: I actually just saw that this app was last updated 5, FIVE, years ago, so I guess that means that they must have not PROPERLY fixed the issue when they told that they fixed the issue to the other reviewer who posted of the same problem 2 years ago! This is ridiculous!
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SamTrans Mobile App
It’s okay, it needs to be more readable
Your drivers are late often too often
For someone that has to transfer from samtrans to vta it is certainly critic that your driver are on time. Please take the time to talk with your staff
Passenger
It’s busy at times but ridy wheels will always get you there.
Paul
Paul
Helpful and functional
Swift
