Comparison

ESI eMobile vs Genesys Cloud Associate

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ESI eMobile

This business phone system app extends your office phone capabilities to your mobile device. Access voicemails, contacts, call recording, and manage extension preferences on the go. Communicate with colleagues and the outside world as if you were at your desk.

Highlights
  • Voicemail access
  • Coworker directory
  • Personal contacts
  • Call recording
  • Extension preference management
  • Conference calls
  • Coworker availability
Features
Read full description

ESI’s eMobile™ application for iOS brings your eSIP Evolution Series™ business phone system extension with you, wherever you may be! Access voicemails​, coworkers directory and personal contacts, and call recording features from anywhere. Manage your extension preferences and even conference calls from the palm of your hand. See your coworkers’ availability and easily communicate with them, as well as the rest of the world, as if you were sitting in front of your ESI desk phone. *Must be used with ESI’s eSIP Evolution Series™ phone system - e-series or x-series. *Contact your Certified ESI Partner for more information.

About

Genesys Cloud Associate

This app provides business communication features, allowing users to make and receive IP-based calls using their dedicated business number. It enables seamless connectivity with colleagues, partners, and customers from anywhere, even over Wi-Fi in areas with weak cellular signal.

Highlights
  • IP-based calling
  • Dedicated business phone number
  • Separate business and personal calls
  • Wi-Fi calling
  • Contact search
  • Call history
  • Voicemail and fax inbox
Read full description

Elevate your business communication with the Genesys Cloud™ Associate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere. - Use your dedicated Genesys Cloud business phone number to make and receive calls. - Keep your business and personal phones separate. - Make and receive calls using Wi-Fi, even in areas with poor cellular coverage. - Search for people and groups in your organization and personal contacts. - View your call history and return missed calls. - Check your inbox to review your voicemails, recordings and faxes.

Screenshots

ESI eMobile4 screens
Genesys Cloud Associate4 screens

Verdict

The call

The clearest difference is rating: Genesys Cloud Associate at 4.4 against ESI eMobile's 3.0. Genesys Cloud Associate also leads on update cadence (every 3 weeks vs every 7 months) and ratings volume (377 vs 12). ESI eMobile's advantage is review sentiment (33% vs 7%) and iOS requirement (11.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Genesys Cloud Associate holds the better App Store score, 4.4 against 3.0. That said, the two scores are not equally well evidenced: Genesys Cloud Associate has 377 ratings behind it against 12, so its average is the more settled of the two. Written reviews complicate that: 33% of ESI eMobile's written reviews are positive against 7% of Genesys Cloud Associate's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

ESI eMobile ships an update every 7 months, Genesys Cloud Associate every 3 weeks. The most recent releases landed on June 1, 2026 and September 22, 2026 respectively.

Scorecard5 real differences · 5 level
ESI eMobile versus Genesys Cloud Associate: the parameters behind the verdict, then further details
ParameterESI eMobileGenesys Cloud Associate
PriceFreeFree
Rating3.0 (12 ratings)4.4 (377 ratings) — better
Positive reviews33.3% of reviews — better6.7% of reviews
Number of ratings12377 — better
Update frequencyEvery 7 monthsEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad
Requires iOS11.0 — better16.0
Further details — not scored
Size70 MB28 MB
Age rating4+4+
DeveloperEstech Systems, IncGenesys Telecommunications Laboratories, Inc.

Customer experience

ESI eMobile

All ratings12 ratings
Positive41.7%
Neutral16.7%
Negative41.7%
Written reviews6 reviews
Positive33.3%
Neutral16.7%
Negative50.0%

Genesys Cloud Associate

All ratings377 ratings
Positive85.1%
Neutral3.2%
Negative11.7%
Written reviews15 reviews
Positive6.7%
Neutral20.0%
Negative73.3%

In-app purchases

None

ESI eMobile

No in-app purchases

None

Genesys Cloud Associate

No in-app purchases

Questions

Is ESI eMobile free?
ESI eMobile is free to download, with no in-app purchases.
Is Genesys Cloud Associate free?
Genesys Cloud Associate is free to download, with no in-app purchases.
Which has better reviews, ESI eMobile or Genesys Cloud Associate?
Genesys Cloud Associate is rated higher. ESI eMobile averages 3.0 out of 5 from 12 ratings, while Genesys Cloud Associate averages 4.4 from 377 ratings.
Do ESI eMobile or Genesys Cloud Associate have ads?
Neither ESI eMobile nor Genesys Cloud Associate shows ads.
Which is updated more often, ESI eMobile or Genesys Cloud Associate?
ESI eMobile ships an update every 7 months, and Genesys Cloud Associate every 3 weeks. Most recently, ESI eMobile was updated on June 1, 2026 and Genesys Cloud Associate on September 22, 2026.

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