TennCare vs Digital Concierge Care

The TennCare Connect app is for Tennesseans who have applied for or are receiving insurance through TennCare, CoverKids, and Medicare Savings Programs. From the convenience of your smartphone, you can access many of the self-service features of TennCare on the web. Manage and view your cases anytime you want – right from your phone. You can use the TennCare Connect app to check the status of your case, review your health plan information, view your letters, or send us a photo of required documents. If eligible, you can update your contact information, household information, add/update pregnancy records, and add/update your assisting person. You can also add/update your household’s employment income, self-employment income, or other income (not from a job). Eligible users can now renew their benefits directly from the app. Our app works best with smartphones. FEATURES View your cases: • Setup a new TennCare Connect account if you don’t already have one • Check the status of your coverage • Review your health plan information • Find out if it’s time to renew your coverage Log in securely: • Log in to your TennCare account using Face ID to quickly access your account information Manage account settings: • Change your password • Change your email • Change your security questions • Sign up to go paperless and view letters we send you • Enable or disable Face ID authentication Manage documents: • Upload photos of the files or forms we need from you • View submitted documents and documents that were mailed or faxed Report changes about your household: • Add or update your phone number(s) • Update your mailing and home address • Update relationships in your household • Add or update your other health insurance • Add or update pregnancy records • Add or update your case’s assisting person • Add or update your household’s employment income, self-employment income, or other income (not from a job) Renew your benefits: • Start, continue, or submit your renewal View your appeal information: • Check the status of your appeal and upload documents • Add a reminder of your scheduled appeal hearing to your smartphone calendar TennCare is committed to making it easier for you to manage your benefits. Leave a review and tell us what you think about the TennCare Connect app. We will use what you tell us to make the app better.

Concierge Care is a care management platform for members with certain medical conditions that require guidance and support. It allows users to engage directly via chat with the assigned care manager to help them learn how to stay healthy alongside motivational support to help them stay on track every step of the way. Members can access the jam-packed program, filled with resources and daily missions to get them on a path to living their best life, all through a single app that can be used on-the-go, anywhere, anytime. As a Concierge Care user, your assigned care manager can help you schedule appointments, understand your health plan and associated costs, prepare for provider appointments, assist with prescription refill and transport for health needs, and so much more. You’ll also find medication reminders and support, an interactive food log, educational resources, and hundreds of activities and challenges to help you improve nutrition, physical and mental wellbeing that you can complete alongside your health buddy. The more you engage, the more you earn through this gamified app reimagining how Anthem members can take control of their wellbeing. When using Concierge Care to track walking, running or biking, note that continued use of GPS running in the background can dramatically decrease battery life. Apple HealthKit Integration - Concierge Care uses Apple HealthKit to reward you with points for the steps you take during the day