Kixie vs Talkdesk Phone

Kixie helps your sales and support teams be more productive and engaging. Our sales focused telephony service empowers your team to work in the same office or distributed across the globe. Each member has quick access to the team directory for simple call transfers. Get a local or toll-free number for your business in more than 70 countries including the US, UK, Australia, Canada, New Zealand, Mexico, and many more. Perfect for a distributed sales team or call center. Easily add, replace, or remove agents from call groups. Quickly set up call routing, IVRs, and call trees for inbound calls. Your CRM contacts (from Salesforce, Hubspot, Pipedrive, Insightly, PipelineDeals, and many more) are available to you in the Kixie app to easily send and receive SMS and phone calls. Every call and SMS you and your team makes is delivered to your CRM seamlessly so that you can keep track of account and agent performance. Call using your cell service or use your data connection to avoid expensive cell minutes. Either way, your calls are logged just the same.

Talkdesk Phone is a cloud business phone system natively built on a leading cloud contact center platform, reducing costs, unifying technologies and increasing business agility across the entire organization. Empower knowledgeable workers that are on the go with superior and secure call handling, including call controls, call history and user settings such as do not disturb. Download Talkdesk Phone to communicate internally, receive incoming calls or place outbound calls to anyone while working on-the-go. FEATURES: Personal User features: • Make and receive calls • Access to recent calls & click to call • Search and click to call to other Talkdesk Phone users • Speaker, bluetooth, mute, hold, and a keypad • Access to personal voicemail box • Do Not Disturb • Selection of outbound caller id • Call forward unconditional • Multi-language support for user announcements • Emergency 911 and 988 calls to a generic sorting center (costs may apply) • Support for 112 and 999 emergency calls • Report a problem option Integration with user’s mobile device • Missed call notifications • Ability to present the name of the personal contacts when receiving and making calls inside the application NOTE: • To be able to access this application, you need to have a Talkdesk Phone license and credentials.