MSP360 Connect vs Atera
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MSP360 Connect
This application enables secure remote access to computers and participation in meetings over the internet. It provides a free and straightforward solution for remote support and collaboration.
- Secure remote computer connection
- Remote support capabilities
- Meeting participation
- Free to use
- Cross-device compatibility
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MSP360 Connect for iOS allows you quickly and securely connect to and provide support over the internet for remote computers or take part in the meetings. MSP360 Connect is available absolutely free of charge.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Screenshots
Verdict
The clearest difference is rating: MSP360 Connect at 4.5 against Atera's 1.6. MSP360 Connect also leads on review sentiment (40% vs 10%) and monetization model (free vs freemium). Atera's advantage is update cadence (every 6 weeks vs every 3 months) and ratings volume (113 vs 28). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MSP360 Connect holds the better App Store score, 4.5 against 1.6. Both are backed by a comparable volume of ratings — 28 and 113 respectively. Written reviews point the same way: 40% of MSP360 Connect's written reviews are positive against 10% of Atera's.
MSP360 Connect ships an update every 3 months, Atera every 6 weeks. The most recent releases landed on August 13, 2026 and September 17, 2026 respectively.
| Parameter | MSP360 Connect | Atera |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (28 ratings) — better | 1.6 (113 ratings) |
| Positive reviews | 40.0% of reviews — better | 9.7% of reviews |
| Number of ratings | 28 | 113 — better |
| Update frequency | Every 3 months | Every 6 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 23 MB | 71 MB |
| Age rating | 4+ | 4+ |
| Developer | Trichilia Consultants Limited | Atera Networks LTD. |
Customer experience
MSP360 Connect
Atera
Bugs and requests
MSP360 Connect
Not enough reviews yet to summarise bugs or requests.
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
In-app purchases
MSP360 Connect
No in-app purchases
Atera
No in-app purchases
Questions
Is MSP360 Connect free?
Is Atera free?
Which has better reviews, MSP360 Connect or Atera?
Do MSP360 Connect or Atera have ads?
Which is updated more often, MSP360 Connect or Atera?
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