Xtime Engage 8 vs Advent CRM

Xtime’s Engage is the industry’s leading mobile point-of-service solution for automotive dealerships. With instant access to quality information and a consistent write-up process, Engage gives Dealership Consumers a professional service lane experience while boosting repair order value and CSI. Service advisors are empowered with a rapid check-in process, VIN-specific maintenance recommendations, integrated tire selling, walk-around inspections, OEM recalls and capabilities to capture, market declined services, ability to take payment and schedule next service appointment. Engage utilizes the Xtime Cloud platform to provide accurate vehicle information such as factory service menus, dealer recommendations, and pricing and service and inspection history, right in the service drive.

Advent CRM replaces sticky notes, paper desk calendars and fallible human memory with an automated, results-driven system that makes interactions with prospects and customers more timely, more impactful, and ultimately more profitable. From inquiry to close – and at every customer touch point in between – Advent CRM delivers the process support you need to capture, manage, convert and retain customers. Advent CRM is tightly integrated with our Sale Control, Vehicle Management, Service/Parts and Accounting platforms so that data need only be entered once and it is immediately available throughout the platform. Some of the key features of our CRM include: - Captures “ups” from multiple sources including: driver’s license scans, telephone leads, internet lead sources, manufacturers and manual data entry. - Find existing customers, update client information, credit application input and client status. - Internet lead management helps you capture, assign, track and manage leads as they flow through your dealership. - Daily work plans available for employees allowing the user to respond to clients via email, text or click-to-dial technology all within the app.