CDK Service Mobile Desktop vs Advent CRM

Current CDK Service clients you’ve been upgraded! We are releasing the next evolution in CDK Service software with CDK Service Mobile Desktop, making it faster and easier than ever to take care of customers on the drive! CDK Service state-of-the-art mobile technology gets Service Advisors out from behind the counter to meet the needs of today's consumers. Service Advisors can greet customers at their vehicle, scan their VIN, and roll the appointment into an RO with a couple of taps on the iPad. No appointment? No problem. Just scan the VIN, enter the customers information and move on. Advanced DMS integration makes creating a new customer faster than ever before. Perform a customized vehicle walk around in the time it takes in most systems to retrieve customer information with our new application. Attach pictures of damage to the Repair Order, perform touch vehicle markup, note concerns, and even upsell services all on the iPad while your customer is still standing next to you. With access to customers and vehicle history, including any previously declined services, Service Advisors are equipped to provide the highest level of customer service. With CDK eSignature enabled when it's time to get authorization, customers simply sign the iPad. Paperless write up keeps you with your customer and their vehicle at all times. Faster, easier, and more profitable than anything ever seen in automotive fixed operations, CDK Service takes Automobile Dealership Service Departments to the next level.

Advent CRM replaces sticky notes, paper desk calendars and fallible human memory with an automated, results-driven system that makes interactions with prospects and customers more timely, more impactful, and ultimately more profitable. From inquiry to close – and at every customer touch point in between – Advent CRM delivers the process support you need to capture, manage, convert and retain customers. Advent CRM is tightly integrated with our Sale Control, Vehicle Management, Service/Parts and Accounting platforms so that data need only be entered once and it is immediately available throughout the platform. Some of the key features of our CRM include: - Captures “ups” from multiple sources including: driver’s license scans, telephone leads, internet lead sources, manufacturers and manual data entry. - Find existing customers, update client information, credit application input and client status. - Internet lead management helps you capture, assign, track and manage leads as they flow through your dealership. - Daily work plans available for employees allowing the user to respond to clients via email, text or click-to-dial technology all within the app.