IDS Service Mobile vs RSC TechLink

Wouldn’t it be great if your service and parts employees could perform their key daily tasks from anywhere in the dealership? Thanks to the IDS Service Mobile App, they can! Our Mission is to provide an end to end mobile solution that enables dealerships to find new ways to save time and generate more revenue by innovating, automating, and creating unrealized efficiencies through our intuitive and easy to use app that will keep your techs in their bays turning wrenches. This app is fully integrated with the IDS Astra dealer management system and works on all up-to-date Apple mobile devices. With this app, you will be able to: -------------------------------- - Increase technician productivity. Get your technicians to clock in and out of labor lines, update work orders, move between jobs and take relevant photos on the go. - Accelerate checkouts. Take credit card payments and signatures from anywhere in the dealership to get your customers in and out faster. Here’s what our customers had to say: -------------------------------------- “We can provide service to our customers right on the spot, without having to go back and forth to a computer, which is a huge plus for us.” - Jeremy Ketelsen, Ketelsen RV. “One of the features we liked about the IDS Service Mobile App is the ability to take pictures of units, engines and parts, which we can then attach to specific jobs and warranty claims. It allows us to increase the efficiency of our warranty process and gives visual history of a unit or part when it enters the dealership, removing any possibility of future discrepancies.” - Carly Poole, Buckeye Marine.

Raymond Storage Concepts Service App Transform how you manage equipment service with the RSCI Service App, designed to minimize downtime and maximize efficiency. As your trusted material handling solutions provider and an authorized Raymond® dealer, Raymond Storage Concepts, Inc. (RSCI) offers seamless support for your warehouse and supply chain operations. Why the RSCI Service App? When equipment breaks down, every second counts. Our app makes connecting with our expert service team fast and easy, ensuring prompt and effective resolutions. Key Features: - Quick Machine Scanning: Scan the encrypted decal on your equipment to instantly pull machine data. - Easy Issue Reporting: Indicate operational status (“Yes” or “No”) and describe the issue using type or talk-to-text. - Visual Problem Identification: Attach up to two photos to help our technicians diagnose the issue before arriving. - Streamlined Service Requests: Send your request in less than 45 seconds, complete with all necessary details. - Confirmation Notifications: Receive an email confirmation of your service request for your records. How It Works: 1. Scan the equipment decal using the app. 2. Confirm the machine’s status. 3. Describe the problem with text or talk-to-text. 4. Attach photos to show specific issues. 6. Submit the request directly to our service team. Designed for Efficiency: This app keeps your equipment running smoothly, reducing operational costs and improving communication. Built on the innovative Hive Quick Response Solution, the RSCI Service App ensures faster service, better planning and improved uptime for your operations.