Bizerba Augmented Services vs SEW RemoteAssist

“A picture is worth a thousand words” - increase the productivity of your systems with the targeted use of My Bizerba AR technologies. The Bizerba Augmented Services App offers you: - Live video and audio streaming to support your DIY service processes - Laser pointer in live video to identify parts and objects within your devices - White board and still image capturing with elements of Augmented Reality for detailed collaboration between you and our experts - Joint working and collaboration on white board and still image - Multipoint calls with several participants and experts - Text Chat for quick information exchange - Easy and intuitive operation - Simple installation Bizerba Augmented Services provide live video and voice communication from your on site staff to our Bizerba specialist. White board and still image functionality combined with simple elements of Augmented reality makes the app an ideal solution to increase your system availability. The only requirement to run the Bizerba Augmented Services App is a smartphone / tablet, laptop with camera and an internet connection. The App is also well applicable on certain smart glasses. The image quality is especially optimized for service and maintenance. To keep full control of all content, the Bizerba Augmented Services App is secured with the latest encryption technologies.

With the SEW RemoteAssist app, you can receive support from a service technician anytime and anywhere. The integrated video chat function allows you to work directly with an expert from SEW-EURODRIVE using augmented reality and resolve your issue together. This saves you a lot of time and effort. You can add comments during the conversation, which increases efficiency and productivity. You can also share documentation such as checklists, images or videos in the app and during the remote call for additional support. Benefit from a fast response time, an increased your first-time-fix rate and significantly reduced costs.