ConcentrixCX Mobile vs Krust Shifts

Put the power of VOC to work for you! ConcentrixCX Mobile makes it easy to share customer feedback across your company, influencing culture, informing decision-making and guiding action. ConcentrixCX Mobile goes beyond simply reporting feedback, incorporating tools that help companies take action to deliver a better customer experience. Using a simple interface, you can: Keep a pulse on CX performance Send kudos and notifications to colleagues Monitor alert activity Manage and close alerts ConcentrixCX is a different kind of SaaS platform. Our Enterprise Feedback Management software gathers feedback across the customer journey and puts it directly in the hands of your people. It powers smarter, faster decision making to improve the experiences and relationships customers have with your brand.

Krust Shifts is a powerful workforce management app designed for restaurants, hospitality, and service businesses. Streamline your team's scheduling, time tracking, and daily operations all from one app. FOR EMPLOYEES: • Clock in and out with biometric verification (Face ID / fingerprint) • View your schedule, request time off, and set availability • Pick up, offer, or trade shifts with the Shift Pool • Complete assigned tasks with photo proof • Track your tips and view announcements • Sign onboarding documents digitally FOR MANAGERS & OWNERS: • Build and publish team schedules in minutes • Approve time-off requests, shift trades, and overtime • Track attendance with real-time punch data • Run day-close operations and manage tip pooling • Create logbook entries for incidents, performance, and daily summaries • Configure fines, departments, locations, payroll settings, and more • Monitor task completion and onboarding progress • Send targeted announcements to your team • View reports including Sales vs. Labor analysis BUILT FOR YOUR BUSINESS: • Role-based access: Owner, Admin, Manager, Assistant Manager, Employee • Multi-location support with location-specific settings • Customizable departments, dayparts, and overtime rules • Minor labor compliance settings • Secure biometric punch verification to prevent buddy punching Krust Shifts helps you reduce labor costs, improve accountability, and keep your team connected whether you manage one location or many.