Comparison

Ericsson NetCloud Mobile vs NinjaOne Assist

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Ericsson NetCloud Mobile

Manage your NetCloud Service, routers, and endpoints from your mobile device. Monitor network status, receive alerts, initiate tests, and troubleshoot issues remotely to ensure network uptime and productivity.

Highlights
  • Network status dashboard
  • Endpoint status and details
  • Usage and signal strength data
  • Troubleshooting tools (ping, traceroute, speed test)
  • Alerts and activity logs
  • Perimeter network visibility
Read full description

Stay connected to your network no matter where you are using Ericsson NetCloud Mobile. Designed for network administrators, NetCloud Mobile brings essential NetCloud capabilities to your phone or tablet to monitor and manage your network in real-time. Features • Track network status and receive real-time alerts • Monitor device health, signal strength, and usage • Drill into device details and configurations • Run diagnostics such as ping, traceroute, and speed tests • Reboot devices remotely • View GeoView insights for device location • Manage users, access, and activity logs Requirements • NetCloud Manager account • Active NetCloud Service Plan

About

NinjaOne Assist

This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.

Highlights
  • Easy ticket creation and note addition
  • Device dashboard with status checks
  • Secure remote device access
  • Direct technician connection requests
  • Mobile screensharing for collaboration
  • User-friendly interface
Features
Read full description

NinjaOne Assist: Empowering End Users with Seamless IT Support Overview: Unlock the full potential of IT support with NinjaOne Assist, the dedicated app for NinjaOne End Users. Designed with simplicity and efficiency in mind, this app transforms the way you interact with your IT environment, making every aspect of technical support a breeze. Key Features: Easy Ticket Management: Create tickets and add notes with ease, providing your technician with all the necessary updates and information. With NinjaOne Ticketing, staying on top of your IT issues is simpler than ever. Device Dashboard: Gain instant access to all of your assigned devices. View essential details, check statuses, and manage your devices with just a few taps. Remote Device Access: Experience hassle-free remote control. Whether you're in the office or on the go, securely access and operate your devices remotely. Direct Technician Connect: Need expert help? Directly request assistance from a technician from the device page. Fast, convenient, and always there when you need it. Mobile Screenshare: Collaborate like never before. With NinjaOne Quick Connect, invite technicians to stream your mobile device's screen for a more interactive and effective support experience. User-Centric Design: Enjoy a user-friendly interface tailored for end users. Navigate with ease and accomplish tasks quickly, without any technical complexities. Why NinjaOne Assist? NinjaOne Assist is more than just an app; it's your partner in seamless IT support. Whether you're tackling minor issues or seeking solutions for complex technical challenges, NinjaOne Assist stands ready to make your IT experience as smooth and stress-free as possible. Get Started Today! Download NinjaOne Assist now and transform your approach to IT support. With its powerful features and intuitive design, managing your IT needs has never been easier or more efficient. Join the NinjaOne family and experience the difference today!

Screenshots

Ericsson NetCloud Mobile4 screens
NinjaOne Assist4 screens

Verdict

The call

The clearest difference is ratings volume: Ericsson NetCloud Mobile at 557 against NinjaOne Assist's 6. NinjaOne Assist's advantage is rating (5.0 vs 4.8). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

NinjaOne Assist holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Ericsson NetCloud Mobile has 557 ratings behind it against 6, so its average is the more settled of the two.

UpkeepUpdate frequency

Ericsson NetCloud Mobile ships an update every 2 months, NinjaOne Assist every 5 weeks. The most recent releases landed on October 20, 2026 and October 24, 2026 respectively.

Scorecard2 real differences · 8 level
Ericsson NetCloud Mobile versus NinjaOne Assist: the parameters behind the verdict, then further details
ParameterEricsson NetCloud MobileNinjaOne Assist
PriceFreeFree
Rating4.8 (557 ratings)5.0 (6 ratings) — better
Positive reviews26.7% of reviews—
Number of ratings557 — better6
Update frequencyEvery 2 monthsEvery 5 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS16.016.0
Further details — not scored
Size148 MB34 MB
Age rating4+4+
DeveloperEricsson Enterprise Wireless Solutions, Inc.NinjaRMM, LLC

Customer experience

Ericsson NetCloud Mobile

All ratings549 ratings
Positive95.4%
Neutral2.7%
Negative1.8%
Written reviews15 reviews
Positive26.7%
Neutral33.3%
Negative40.0%

NinjaOne Assist

All ratings4 ratings
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Ericsson NetCloud Mobile

Reported bugs

8 issues
  • App locks up when clicking managed devices
  • Unable to get into device details
  • Login fails with “The data couldn’t be read because it is missing.”
  • App crashes when switching accounts
  • Unable to manage devices
Show 3 more
  • No current signal strength readings
  • Devices do not populate, shows an error
  • App doesn't work for populating devices

Requested features

7 requests
  • Add ability to move devices into groups
  • Add port forwarding functionality
  • Add feature to clear configuration for kiosks
  • Allow access to router logs
  • Improve configuration of alerts
Show 2 more
  • Display current signal strength readings
  • Alerts to come through the app instead of emails

NinjaOne Assist

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Ericsson NetCloud Mobile

No in-app purchases

None

NinjaOne Assist

No in-app purchases

Questions

Is Ericsson NetCloud Mobile free?
Ericsson NetCloud Mobile is free to download, with no in-app purchases.
Is NinjaOne Assist free?
NinjaOne Assist is free to download, with no in-app purchases.
Which has better reviews, Ericsson NetCloud Mobile or NinjaOne Assist?
NinjaOne Assist is rated higher. Ericsson NetCloud Mobile averages 4.8 out of 5 from 557 ratings, while NinjaOne Assist averages 5.0 from 6 ratings.
Do Ericsson NetCloud Mobile or NinjaOne Assist have ads?
Neither Ericsson NetCloud Mobile nor NinjaOne Assist shows ads.
Which is updated more often, Ericsson NetCloud Mobile or NinjaOne Assist?
Ericsson NetCloud Mobile ships an update every 2 months, and NinjaOne Assist every 5 weeks. Most recently, Ericsson NetCloud Mobile was updated on October 20, 2026 and NinjaOne Assist on October 24, 2026.

Other comparisons