Ericsson NetCloud Mobile vs NinjaOne Assist
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Ericsson NetCloud Mobile
Manage your NetCloud Service, routers, and endpoints from your mobile device. Monitor network status, receive alerts, initiate tests, and troubleshoot issues remotely to ensure network uptime and productivity.
- Network status dashboard
- Endpoint status and details
- Usage and signal strength data
- Troubleshooting tools (ping, traceroute, speed test)
- Alerts and activity logs
- Perimeter network visibility
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Stay connected to your network no matter where you are using Ericsson NetCloud Mobile. Designed for network administrators, NetCloud Mobile brings essential NetCloud capabilities to your phone or tablet to monitor and manage your network in real-time. Features • Track network status and receive real-time alerts • Monitor device health, signal strength, and usage • Drill into device details and configurations • Run diagnostics such as ping, traceroute, and speed tests • Reboot devices remotely • View GeoView insights for device location • Manage users, access, and activity logs Requirements • NetCloud Manager account • Active NetCloud Service Plan
NinjaOne Assist
This app simplifies IT support for end users by allowing easy ticket creation, device management, and remote access. It facilitates direct connection with technicians and mobile screensharing for efficient problem resolution.
- Easy ticket creation and note addition
- Device dashboard with status checks
- Secure remote device access
- Direct technician connection requests
- Mobile screensharing for collaboration
- User-friendly interface
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NinjaOne Assist: Empowering End Users with Seamless IT Support Overview: Unlock the full potential of IT support with NinjaOne Assist, the dedicated app for NinjaOne End Users. Designed with simplicity and efficiency in mind, this app transforms the way you interact with your IT environment, making every aspect of technical support a breeze. Key Features: Easy Ticket Management: Create tickets and add notes with ease, providing your technician with all the necessary updates and information. With NinjaOne Ticketing, staying on top of your IT issues is simpler than ever. Device Dashboard: Gain instant access to all of your assigned devices. View essential details, check statuses, and manage your devices with just a few taps. Remote Device Access: Experience hassle-free remote control. Whether you're in the office or on the go, securely access and operate your devices remotely. Direct Technician Connect: Need expert help? Directly request assistance from a technician from the device page. Fast, convenient, and always there when you need it. Mobile Screenshare: Collaborate like never before. With NinjaOne Quick Connect, invite technicians to stream your mobile device's screen for a more interactive and effective support experience. User-Centric Design: Enjoy a user-friendly interface tailored for end users. Navigate with ease and accomplish tasks quickly, without any technical complexities. Why NinjaOne Assist? NinjaOne Assist is more than just an app; it's your partner in seamless IT support. Whether you're tackling minor issues or seeking solutions for complex technical challenges, NinjaOne Assist stands ready to make your IT experience as smooth and stress-free as possible. Get Started Today! Download NinjaOne Assist now and transform your approach to IT support. With its powerful features and intuitive design, managing your IT needs has never been easier or more efficient. Join the NinjaOne family and experience the difference today!
Screenshots
Verdict
The clearest difference is ratings volume: Ericsson NetCloud Mobile at 557 against NinjaOne Assist's 6. NinjaOne Assist's advantage is rating (5.0 vs 4.8). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NinjaOne Assist holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: Ericsson NetCloud Mobile has 557 ratings behind it against 6, so its average is the more settled of the two.
Ericsson NetCloud Mobile ships an update every 2 months, NinjaOne Assist every 5 weeks. The most recent releases landed on October 20, 2026 and October 24, 2026 respectively.
| Parameter | Ericsson NetCloud Mobile | NinjaOne Assist |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (557 ratings) | 5.0 (6 ratings) — better |
| Positive reviews | 26.7% of reviews | — |
| Number of ratings | 557 — better | 6 |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 148 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | Ericsson Enterprise Wireless Solutions, Inc. | NinjaRMM, LLC |
Customer experience
Ericsson NetCloud Mobile
NinjaOne Assist
Bugs and requests
Ericsson NetCloud Mobile
Reported bugs
8 issues- App locks up when clicking managed devices
- Unable to get into device details
- Login fails with “The data couldn’t be read because it is missing.”
- App crashes when switching accounts
- Unable to manage devices
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- No current signal strength readings
- Devices do not populate, shows an error
- App doesn't work for populating devices
Requested features
7 requests- Add ability to move devices into groups
- Add port forwarding functionality
- Add feature to clear configuration for kiosks
- Allow access to router logs
- Improve configuration of alerts
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- Display current signal strength readings
- Alerts to come through the app instead of emails
NinjaOne Assist
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Ericsson NetCloud Mobile
No in-app purchases
NinjaOne Assist
No in-app purchases
Questions
Is Ericsson NetCloud Mobile free?
Is NinjaOne Assist free?
Which has better reviews, Ericsson NetCloud Mobile or NinjaOne Assist?
Do Ericsson NetCloud Mobile or NinjaOne Assist have ads?
Which is updated more often, Ericsson NetCloud Mobile or NinjaOne Assist?
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