Ericsson NetCloud Mobile User Reviews

Name: Ericsson NetCloud Mobile
Rating: 4.8 (547 reviews)

Ericsson NetCloud Mobile

Ericsson Enterprise Wireless Solutions, Inc.

🔧 Utilities

📊 Productivity

What users say

Summarized from real user reviews of Ericsson NetCloud Mobile. Based on 547 reviews and a 4.8/5 average, it highlights the 7 positives and 9 negatives reviewers mention most about this Productivity app.

Positive things

👍Useful for quick status checks
👍Can see modem status quickly
👍Online status is great
👍Shows important info during support calls (e.g., primary to LTE)
👍Prioritize Ethernet or modem from the app
👍Offers much of the ECM functionality online
👍Can monitor performance and do speed tests

Negative things

🐛App locks up when clicking managed devices
🐛Unable to get into device details
🐛Keeps saying “The data couldn’t be read because it is missing.” after updates
🐛Mobile site is a nightmare and not optimized
🐛App crashes when switching accounts
🐛Unable to manage devices in NCM app
🐛Lacks current signal strength readings (only 3-day historic)
🐛Devices do not populate, shows an error
🐛App is not ready / doesn't work for populating devices

Top reviews

Most Recent Highest Rated Lowest Rated

Port forwarding

Unfortunately you can’t set up port forwarding in netcloud.

Nypl120

2 years ago

Locks up now

The app locks up when I click on any managed Cradlepoint device. I have to force close the app, but I can never get into the details of any managed device. This used to be a working product.

Cradlepoint running 7.24.60 with latest carrier modem firmware. iPhone XR, ios 17.6.1.

Latest cradlepoint app available in App Store.

bo9898987676

2 years ago

Response from developer

We are sorry about this glitch! There seemed to be a config issue with some accounts which we have tried to address in the latest release 3.13.1. Can you try to see if things are working for you on this release, else feel free to drop a case with support, and we will try to find resolutions at the earliest possible :) Thank you for the patience!

Updated review v3

After updating to latest version, unable to login, keeps saying “The data couldn’t be read because it is missing.” Edit: the app has made some major updates towards the right direction to show what is important during a support call, most important to see if device is using primary to LTE. A very useful function is to prioritize Ethernet or modem right from the app. This app needs some QA, user engagement and some great UI/UX designers! Frustrating to have to use it but run into issues when you need to access information ASAP!

Hamed1963

2 years ago

Cradlepoint is awesome!

Ncenzo

3 years ago

Mobile site is a nightmare and app lacks critical features

We use Cradlepoints in kiosks around the city and while deploying them need to clear the configuration. The current website is awful on mobile and not optimized for any type of use and the app lacks the one feature we need from it. Happy to rate it 5 stars if you can add that feature but until then I’ll just uninstall.

Hahahahahahahahahafaaackyou

4 years ago

Needs a Fix

App crashes when I try to switch accounts on my login. Am an administrator for both accounts. iPhone 12 Pro on iOS 15.1

fyrfyter

5 years ago

Updated review v3

After updating to latest version, unable to login, keeps saying “The data couldn’t be read because it is missing.”

Edit: the app has made some major updates towards the right direction to show what is important during a support call, most important to see if device is using primary to LTE. A very useful function is to prioritize Ethernet or modem right from the app. This app needs some QA, user engagement and some great UI/UX designers! Frustrating to have to use it but run into issues when you need to access information ASAP!

Hamed1963

5 years ago

Needs lots of work

Unable to manage devices in the NCM app

Mr. 0570976526

6 years ago

Useful for quick status

I like being able to check the modem status quickly. Also online status is great. I wish I could get router logs. Its also a pain to configure alerts when my router goes down.

Crdlpt

6 years ago

Decent start but....

The app provides basic insight into your NetCloud deployment but lacks one basic function....there are no current signal strength readings, only 3 day historic. Kinda hard to troubleshoot ongoing issues without this.

cdawson2000

7 years ago

Response from developer

Thank you for your review. We would love to hear what featuresyou would like see, or use cases we can solve using our app. We would love to hear from you. https://customer.cradlepoint.com/s/question/0D53800004sgIQCCA2/mobile-app-feedback-what-featuresfunctionality-would-you-like-to-see-in-the-future-from-the-netcloud-manager-mobile-app

Groups

Need to add ability to move devices into groups.

S2paki

7 years ago

Response from developer

Devices

It won’t list the devices, gets an error

Giddyup123

7 years ago

Response from developer

Thank you for the feedback. This issue is addressed in version 1.13. Please let us know if you continue to have issues.

Fantastic app

It offers much of the functionality that the ECM offers online, and while you can’t do configuration editing, being able to monitor performance and do speed tests is great!

Would love to see alerts come through the app to lessen emails being sent from those alerts.

Would highly recommend, marry, slow down, have a family, and live happily ever after.

Ellison III