CA Service Point vs netTerrain
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
CA Service Point
Report issues and manage support tickets from your mobile device. This app allows for easy ticket submission, tracking, and updates, with features like natural language input and geolocation support.
- Report issues using natural language
- View and manage support tickets
- Track ongoing ticket activity
- Add and view attachments
- Use geolocation for service requests
- One-click service desk calling
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The CA Service Point mobile app is an extension of CA Service Management’s self-service capability. It is an easy-to-use, simple to configure, a productivity-centric mobile app providing customer self-service for exceptional support on-the-go. The mobile app enables users to seamlessly report an issue from their mobile device and view their tickets in a user-friendly mobile interface. This mobile app works only with the 17.2 or above release of CA Service Management. With CA Service Point mobile app, you can: . Use natural language to report an issue, anywhere anytime . Receive context-based suggestions . Manage tickets, including adding comments and modifying and closing tickets . Track ongoing activity . View, download and add attachments . Use the mobile device’s ‘Geolocation’ capability to provide you location when requesting a service. . Call your Service Desk with a single click via the auto dialer
netTerrain
This web-based platform automates and simplifies the visualization, management, and documentation of IT infrastructure. It provides powerful graphical depictions of logical networks, physical data centers, racks, cabling, and circuits. Users can search for assets, view properties, inspect devices, and update information.
- Automated IT infrastructure visualization
- Logical and physical network diagrams
- Data center and rack layout mapping
- Cabling and circuit documentation
- Asset search and property inspection
- IT element documentation
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netTerrain is a web-based IT visualization platform, that automates and simplifies the visualization, management and documentation of your IT infrastructure. From logical network infrastructure diagrams to physical data center, racks, cabling and circuits, netTerrain provides the most powerful graphical depictions of an IT infrastructure. This application lets you search for any assets and IT elements within your netTerrain installation. Features: - Search on any nodes, links or text - View properties for matched items - Inspect devices and cards - Update property values - Fetch netTerrain documentation - Open a ticket in Zendesk
Screenshots
Verdict
The clearest difference is rating: netTerrain at 5.0 against CA Service Point's 1.0. netTerrain also leads on update cadence (every 2 months vs every 6 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
netTerrain holds the better App Store score, 5.0 against 1.0. Both are backed by a comparable volume of ratings — 1 and 2 respectively.
CA Service Point ships an update every 6 months, netTerrain every 2 months. The most recent releases landed on October 13, 2026 and September 28, 2026 respectively.
| Parameter | CA Service Point | netTerrain |
|---|---|---|
| Price | Free | Free |
| Rating | 1.0 (1 ratings) | 5.0 (2 ratings) — better |
| Number of ratings | 1 | 2 — better |
| Update frequency | Every 6 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPod |
| Requires iOS | 15.1 | 15.1 |
| Further details — not scored | ||
| Size | 42 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | CA, Inc | Graphical Networks |
Customer experience
CA Service Point
netTerrain
In-app purchases
CA Service Point
No in-app purchases
netTerrain
No in-app purchases
Questions
Is CA Service Point free?
Is netTerrain free?
Which has better reviews, CA Service Point or netTerrain?
Do CA Service Point or netTerrain have ads?
Which is updated more often, CA Service Point or netTerrain?
Other comparisons
