Cavanna Support vs Active Eye | BLM GROUP

Do you need assistance? The Cavanna Support app is the quickest and most effective way to resolve any problems you may have related to your flow-pack and cartoning system. Our technical team is at your service. Open a ticket with us and let yourself be guided by our highly specialized technicians they will deal with the problem and lead you to the solution. • Open a ticket • Attach photo and video of the problem • Live chat with our technicians • Use the multilingual function for quick and simple interaction • Express any doubts directly through the video call And that is not all! With the Cavanna Support application you can carry out multiple operations: • Check your inventory • Analyze the ticket history for each serial number • Extract data from files • Add to the knowledge base with the solution to your problem • Request information regarding new formats, modifications and upgrades.

Active Eye is the BLM GROUP app to access your Remote Technical Assistance Service in real time, conveniently and quickly. Active Eye allows you to receive assistance at any time, putting you in touch with an expert who, through a live video session, can see the problem through your camera, will seek a solution or will give you precise instructions on how to proceed. Features: - Recording and exchange of photographs, videos and audio data. - Chat-type communication function. - The BLM GROUP operator can see your problem live, and guide you to the resolution through your iPhone or iPad. - You can share photos and documents and interact with the framed image to facilitate communication with our technician. Active Eye runs perfectly on all iOS versions for iPhone or iPad.