Replyco vs eDesk Insights
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Replyco
This customer service app consolidates messages from multiple e-commerce channels into a single interface. It provides quick access to customer and order details, enabling swift responses and team performance tracking.
- Consolidated multi-channel messaging
- Quick access to customer/order details
- Direct message responses
- Team performance dashboards
- Supports eBay, Amazon, Shopify
Read full descriptionHide full description
Replyco Mobile (a mobile version of a popular Replyco Help Desk Software) is a customer service app built for ecommerce businesses. It helps multi-channel sellers give their customers the speedy answers and support they’re looking for, without the frustrating wait times. -View all your messages from channels such as eBay, Amazon and Shopify in one place -Access product, order and customer details with two clicks -Easily respond to any messages directly from the app -Track your team’s performance with interactive dashboards Online shoppers think you should get back to them in six hours or less. We do too. Start using Replyco Mobile today.
eDesk Insights
Monitor your eCommerce sales performance and customer feedback in real-time. Track key figures, sales splits across channels, and changes in your feedback ratings. Get instant insights into your Amazon and eBay accounts.
- Comprehensive eCommerce sales dashboard
- Overall sales and order totals
- Sales split by channel
- Feedback rating tracking
- Amazon negative feedback view
- eBay feedback analysis
Read full descriptionHide full description
Features include: - View your key figures in one comprehensive eCommerce sales Dashboard - Check your Overall Sales Total and No. of Orders - See how your sales are split across each channel - Compare the figures for the current & previous month, week or day Feedback performance: - Check your current rating and changes in your feedback rating - See recent Amazon negative feedback - See recent eBay positive and negative feedback This app is available free to all internet retailers. Download now, input your Amazon and/or eBay account details and start to benefit from real time sales data detailing sales performance across multiple markets.
Screenshots
Verdict
The clearest difference is review sentiment: eDesk Insights at 50% against Replyco's 0%. eDesk Insights also leads on ratings volume (9 vs 2). Replyco's advantage is rating (5.0 vs 2.4) and update cadence (every 3 weeks vs every 8 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Replyco holds the better App Store score, 5.0 against 2.4. Both are backed by a comparable volume of ratings — 2 and 9 respectively. Written reviews complicate that: 0% of Replyco's written reviews are positive against 50% of eDesk Insights's, so the app with the better star average is not the one people write more warmly about.
Replyco ships an update every 3 weeks, eDesk Insights every 8 months. The most recent releases landed on September 10, 2026 and June 1, 2026 respectively.
| Parameter | Replyco | eDesk Insights |
|---|---|---|
| Price | Free | Free |
| Rating | 5.0 (2 ratings) — better | 2.4 (9 ratings) |
| Positive reviews | 0.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 2 | 9 — better |
| Update frequency | Every 3 weeks — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.1 — better | 15.6 |
| Further details — not scored | ||
| Size | 49 MB | 41 MB |
| Age rating | 4+ | 4+ |
| Developer | Replyco LTD | XSellco Software Limited |
Customer experience
Replyco
eDesk Insights
In-app purchases
Replyco
No in-app purchases
eDesk Insights
No in-app purchases
Questions
Is Replyco free?
Is eDesk Insights free?
Which has better reviews, Replyco or eDesk Insights?
Do Replyco or eDesk Insights have ads?
Which is updated more often, Replyco or eDesk Insights?
Other comparisons
