Atera vs UniFi Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
UniFi Connect
Manage and automate your organization's IT infrastructure, from lighting to EV chargers. Discover, configure, and monitor devices remotely, applying custom settings to groups with ease.
- Remote device discovery, adoption, configuration, and monitoring
- Automate IT solutions like lighting and EV chargers
- Apply custom settings to multiple devices simultaneously
- Enterprise-grade network management
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Build an enterprise-grade network that allows you to connect and automate your organization’s IT solutions - from conference room lighting to multimedia displays, EV chargers, and more! With UniFi Connect, you can: - Discover, adopt, configure, and monitor devices from anywhere. - Apply custom settings to multiple devices and groups with a single tap.
Screenshots
Verdict
The clearest difference is review sentiment: UniFi Connect at 67% against Atera's 10%. UniFi Connect also leads on rating (4.4 vs 1.6) and monetization model (free vs freemium). Atera's advantage is ratings volume (113 vs 13) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
UniFi Connect holds the better App Store score, 4.4 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 13, so its average is the more settled of the two. Written reviews point the same way: 10% of Atera's written reviews are positive against 67% of UniFi Connect's.
Atera ships an update every 6 weeks, UniFi Connect monthly. The most recent releases landed on October 25, 2026 and October 24, 2026 respectively.
| Parameter | Atera | UniFi Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (113 ratings) | 4.4 (13 ratings) — better |
| Positive reviews | 9.7% of reviews | 66.7% of reviews — better |
| Number of ratings | 113 — better | 13 |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 71 MB | 72 MB |
| Age rating | 4+ | 4+ |
| Developer | Atera Networks LTD. | Ubiquiti Inc. |
Customer experience
Atera
UniFi Connect
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
Show 12 moreShow fewer
- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
UniFi Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
UniFi Connect
No in-app purchases
