Atera vs Cisco Business
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Cisco Business
Manage and control your Cisco Business wireless access points, mesh extenders, and ethernet switches directly from your mobile device. This intuitive app simplifies network setup, device management, and access control, providing real-time network insights and support.
- Automatic device discovery
- Easy wireless network extension
- Network configuration management
- Real-time network usage monitoring
- Access Cisco support
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The Cisco Business Mobile app lets you set up and control your Cisco Business wireless access points, mesh extenders and ethernet switches right from your mobile device. Intuitive and easy to use, the Cisco Business Mobile app puts you in complete control of your network - easily set up your new devices, manage your devices, and determine who can access your network. Here are the highlights for the Cisco Business Mobile app: • Automatically discover your Cisco Business wireless access points and ethernet switches and have them up and running in minutes. • Extend your wireless network easily by scanning a QR code on Cisco Business mesh extenders • Display and change your network configuration. • Get peace of mind from a real-time snapshot of network usage, traffic patterns, and alerts. • Easily access Cisco support. Running a business is full of challenges. At Cisco, we are dedicated to making sure your network isn’t one of them—with simplified solutions, comprehensive support, and comprehensive warranties. With Cisco Business, you get a network of possibilities.
Screenshots
Verdict
The clearest difference is rating: Cisco Business at 4.1 against Atera's 1.6. Cisco Business also leads on monetization model (free vs freemium) and review sentiment (33% vs 10%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cisco Business holds the better App Store score, 4.1 against 1.6. Both are backed by a comparable volume of ratings — 113 and 84 respectively. Written reviews point the same way: 10% of Atera's written reviews are positive against 33% of Cisco Business's.
Atera ships an update every 6 weeks, Cisco Business monthly. Both last shipped on November 3, 2026.
| Parameter | Atera | Cisco Business |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (113 ratings) | 4.1 (84 ratings) — better |
| Positive reviews | 9.7% of reviews | 33.3% of reviews — better |
| Number of ratings | 113 — better | 84 |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 71 MB | 193 MB |
| Age rating | 4+ | 4+ |
| Developer | Atera Networks LTD. | Cisco |
Customer experience
Atera
Cisco Business
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
Cisco Business
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
Cisco Business
No in-app purchases
