Atera vs Joan Configurator
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Joan Configurator
This utility app helps you set up and manage your Joan devices. Connect your device to Wi-Fi, reboot it, or view device logs. Note: This app is for device configuration only; use the separate "Joan - Workplace Management App" for booking rooms.
- Connect Joan devices to Wi-Fi
- Reboot Joan devices
- Display device logs
- Network configuration
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Joan Configurator is a go-to tool for configuring your Joan devices. It will help you connect your Joan device to your network. If you’re looking to book desks or meeting rooms, please download “Joan - Workplace Management App” instead. With Joan Configurator you're able to: - set up Joan devices to connect to your wi-fi network - reboot a device - display device logs
Screenshots
Verdict
The clearest difference is monetization model: Joan Configurator at free against Atera's freemium. Atera's advantage is review sentiment (10% vs 0%) and device support (3 vs 1). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Atera ships an update every 6 weeks, Joan Configurator monthly. The most recent releases landed on September 17, 2026 and September 14, 2026 respectively.
| Parameter | Atera | Joan Configurator |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (113 ratings) — better | — |
| Positive reviews | 9.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 113 — better | — |
| Update frequency | Every 6 weeks | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.0 — better | 17.6 |
| Further details — not scored | ||
| Size | 71 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | Atera Networks LTD. | Visionect |
Customer experience
Atera
Joan Configurator
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
Joan Configurator
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
Joan Configurator
No in-app purchases
