Atera vs TelaWatch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
TelaWatch
Monitor internet network equipment in real-time, including DOCSIS, GPON, Ethernet, and DSL. Receive instant mobile alerts for critical issues like outages, signal quality, and component failures. Requires networking setup support from the developer.
- Real-time network equipment monitoring
- DOCSIS, GPON, Ethernet, DSL support
- Cable modem outage alerts
- Signal quality and utilization monitoring
- Component failure detection
- Remote device viewing
- Customizable alarm thresholds
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TelaWatch is a cutting-edge application that provides real-time information and monitors internet networks which use DOCSIS, GPON / Fiber, Switched or Enhanced Ethernet, WAN Routers and/or DSL / VDSL equipment. Currently qualified devices include the: Cisco uBR7246VXR / uBR10012 RFGW-1 / Time Creator 1000; CASA C40G/ C100G / C100G Mikrotik Routers. Additional device support is being added on a regular basis. TelaWatch monitors 24/7 for cable modem outages; upstream signal quality; temperature changes; upstream / downstream utilization; partial service bonding problems; component failures (such as the DTCC and QAM cards); fan status as well as uptime and connectivity. It also allows for instant remote viewing of all devices installed as well as a rolling log of all alarms issued. Alarms will be sent to the mobile device when any user-definable thresholds are met. This is not a stand-alone app and does require some networking and engineering setup support, which Cablesight will provide. For any technical inquiries or questions, please contact us here: Email info@cablesight.com or call +1-734-665-3000
Screenshots
Verdict
The clearest difference is price: Atera at Free against TelaWatch's $0.99. Atera also leads on ratings volume (113 vs 1). TelaWatch's advantage is rating (5.0 vs 1.6). On update cadence, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Atera is free to download; TelaWatch costs $0.99 up front. Neither carries in-app purchases, so what you see is what you pay.
TelaWatch holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 1, so its average is the more settled of the two.
Atera ships an update every 6 weeks, TelaWatch every 3 weeks. The most recent releases landed on September 17, 2026 and September 7, 2026 respectively.
| Parameter | Atera | TelaWatch |
|---|---|---|
| Price | Free — better | $0.99 |
| Rating | 1.6 (113 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 9.7% of reviews | — |
| Number of ratings | 113 — better | 1 |
| Update frequency | Every 6 weeks | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium — better | Paid |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 71 MB | 27 MB |
| Age rating | 4+ | 4+ |
| Developer | Atera Networks LTD. | CABLESIGHT INC. |
Customer experience
Atera
TelaWatch
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
TelaWatch
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
TelaWatch
No in-app purchases
