Atera vs UserLock Push

Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.

UserLock Push works with UserLock’s two-factor authentication solution to verify Active Directory user identities and secure their access to both on-premise and cloud resources. UserLock Push can also work with other services that require two-factor authentication passcodes, such as Gmail and Facebook. • How the app works After entering your Active Directory login credentials, UserLock Push gives you two easy options for two-factor authentication: 1. One-Tap: Simply respond to the application’s push notification for easy, one-tap two-factor authentication, or 2. Enter the TOTP code generated by the app. The app shows the location, device, and time of the login attempt to help ensure you approve the correct request. To get a passcode for other applications and web services, enter your login credentials and then go to UserLock Push to recover the TOTP code generated by the app. • Self-enrollment with UserLock Push Before enrolling with UserLock Push, your organization needs to enable UserLock and activate your account. Once this is done: 1. Install UserLock Push on your smartphone 2. Scan the QR code displayed at login 3. Enter the code generated by the app to confirm activation 4. UserLock Push is now configured as a second authentication method on your Active Directory account You can add third party accounts at any time for OTP passcodes.