Atera vs netool.io Pro2
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
netool.io Pro2
This utility app connects to specialized hardware for network testing and automation. It offers faster configuration, enhanced reliability, and advanced features like SSH automation for tagged and untagged ports. Supports both Bluetooth and Wi-Fi connectivity.
- Bluetooth & Wi-Fi connection
- Network automation via SSH
- Discovery Protocol
- DHCP Detection
- VLAN ID detection
- PCAP Capture
- ARP Scanning
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This is the companion app for your new netool.io Pro2. The new netool.io Pro2 hardware is 5 times faster and brings Bluetooth to be able to connect quickly without the need to use Wi-fi. The netool Pro2 is the second version of the Pro line. Time is valuable, so with the faster hardware means faster configuration changes and a smoother experience. Using ether Bluetooth or Wi-Fi you can connect the netool.io Pro2 app to your netool.io Pro2 tester and network automation tool. The netool.io Pro2 is not just faster but more reliable which means we had to write a new app for the new hardware to get the speed and reliability we needed. The netool.pro2 brings the features of the Lite and adds networking automation using SSH. netool.io Pro2's Features - Bluetooth & Wi-Fi connection support - Discovery Protocol - DHCP Detection - Tag VLAN ID detection - Internet Detection - Flash Port Mode - Save Discovery to Tag Discovery - netool.cloud Support - Share Functions - Trace Route - 802.1X Support - PCAP Capture to USB Drive - Untagged Port Configuration Automation - Tagged VLAN Port Configuration Automation - IF/Then Switch Configuration Automation - ARP Scanning
Screenshots
Verdict
The clearest difference is rating: netool.io Pro2 at 4.6 against Atera's 1.6. netool.io Pro2 also leads on monetization model (free vs freemium) and update cadence (every 8 days vs every 6 weeks). Atera's advantage is ratings volume (113 vs 7) and review sentiment (10% vs 0%). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
netool.io Pro2 holds the better App Store score, 4.6 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 7, so its average is the more settled of the two. Written reviews complicate that: 10% of Atera's written reviews are positive against 0% of netool.io Pro2's, so the app with the better star average is not the one people write more warmly about.
Atera ships an update every 6 weeks, netool.io Pro2 every 8 days. The most recent releases landed on October 8, 2026 and October 2, 2026 respectively.
| Parameter | Atera | netool.io Pro2 |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (113 ratings) | 4.6 (7 ratings) — better |
| Positive reviews | 9.7% of reviews — better | 0.0% of reviews |
| Number of ratings | 113 — better | 7 |
| Update frequency | Every 6 weeks | Every 8 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 15.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 71 MB | 22 MB |
| Age rating | 4+ | 4+ |
| Developer | Atera Networks LTD. | Netool LLC |
Customer experience
Atera
netool.io Pro2
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
netool.io Pro2
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
netool.io Pro2
No in-app purchases
