Atera vs Itarian Remote Desktop
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Atera
Deliver IT support remotely and on-site with alert monitoring, customer and device access, and remote control capabilities. This mobile app complements a comprehensive platform for IT professionals to manage their entire business, including RMM, help desk, and billing.
- Alert monitoring
- Customer and device access
- Remote access
- On-site support
- Help desk
- Remote Monitoring and Management (RMM)
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Introducing the Atera mobile app! Provide awesome IT support to your customers, at the office, on-site, and on-the-go, with alert monitoring, access to customers, contacts and devices, remote access, and more. Atera is a unique platform designed for Managed Service Providers (MSPs) and internal IT departments; Combining Remote Monitoring and Management (RMM), Help Desk, Remote Support, Billing and Reporting —it’s a complete, one-stop-shop that enables MSPs to manage their entire business. The mobile app is a lite version designed to be used alongside Atera software.
Itarian Remote Desktop
Access and control computers and devices from a remote location. This tool is essential for businesses needing to monitor, troubleshoot, and manage network-connected devices efficiently, ensuring faster response times and improved accessibility.
- Remote access and control
- Device monitoring
- Troubleshooting from afar
- File and folder accessibility
- User accessibility rights management
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What Is Remote Access And Control? Remote Access and Control is the ability to access a computer, device or a network from a remote distance. Why you need Remote Access? In an enterprise, for business requirements, employees who are not physically in the enterprise location may need to access other devices, computers and servers connected to the enterprise network. System administrators may need to access employee devices to monitor and troubleshoot in case of any issues. Remote access enables immediate addressing of any issues, as well as faster response to business requirements. Benefits of Remote Access Remote administration – monitoring and control of devices connected to the network - Faster troubleshooting from remote - Accessibility rights to files and folders can be defined for different categories of users - Faster access to files enables quicker and more efficient business response - Remote Access and Control Remote Desktop A remote desktop is a remote access software tool that allows you to connect to another computer or device that is connected to the same network, or over the Internet.
Screenshots
Verdict
The clearest difference is rating: Itarian Remote Desktop at 5.0 against Atera's 1.6. Itarian Remote Desktop also leads on update cadence (daily vs every 6 weeks) and monetization model (free vs freemium). Atera's advantage is ratings volume (113 vs 2). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Itarian Remote Desktop holds the better App Store score, 5.0 against 1.6. That said, the two scores are not equally well evidenced: Atera has 113 ratings behind it against 2, so its average is the more settled of the two.
Atera ships an update every 6 weeks, Itarian Remote Desktop daily. The most recent releases landed on September 17, 2026 and June 6, 2026 respectively.
| Parameter | Atera | Itarian Remote Desktop |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (113 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 9.7% of reviews | — |
| Number of ratings | 113 — better | 2 |
| Update frequency | Every 6 weeks | Daily — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Freemium | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 71 MB | 47 MB |
| Age rating | 4+ | 17+ |
| Developer | Atera Networks LTD. | ITarian LLC |
Customer experience
Atera
Itarian Remote Desktop
Bugs and requests
Atera
Reported bugs
18 issues- Login loops back to authentication screen
- MFA window fails to appear
- App won't connect or load data
- Blank white screen after successful login
- Message input field hidden behind keyboard when replying to tickets
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- App freezes when accessing tickets
- Biometric authentication fails with 'Something went wrong' error
- Notifications don't arrive when app is logged out
- Ticket text displays only one line
- Images and attachments not rendering
- Filters not working correctly
- Resolved or deleted tickets still appearing in lists
- App crashes when replying to tickets
- Timer auto-starts when viewing tickets
- Keyboard and UI overlap issues
- Recent update broke ticket reply functionality
- iOS 26 compatibility issues
- Biometric login inconsistently working
Requested features
17 requests- Full ticket creation and management capabilities
- Dark mode for nighttime usage
- Patch management integration
- Software reporting and uninstall features
- Device assignment and renaming functionality
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- Technician chat and messaging
- Custom app dashboard
- Host services and task manager access
- Support chat and ticket access via app
- Script execution capability
- Extended session timeout or persistent login
- OAuth 2.0 support for biometric-only authentication
- GPS tracking for technicians
- Scheduler for shifts and time off
- Task management system
- Improved ticket text display and formatting
- Better image and attachment handling
Itarian Remote Desktop
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Atera
No in-app purchases
Itarian Remote Desktop
No in-app purchases
Questions
Is Atera free?
Is Itarian Remote Desktop free?
Which has better reviews, Atera or Itarian Remote Desktop?
Do Atera or Itarian Remote Desktop have ads?
Which is updated more often, Atera or Itarian Remote Desktop?
Other comparisons
